Ka'ChavaReviews of kachava.com

The products are fine, customer service is a nightmare. I've spent probably $2000 on their products over the years. If you have an issue they just don't care and it's obvious.

Cannot trust this company! I had a subscription I canceled in February when I learned of lead being found in their shakes. In December, I received an email which made it seem like my subscription was still active (after receiving nothing since I cancelled in Feb.) I reached out to Customer Service immediately and they confirmed my subscription was cancelled and I would not be charged. THEN 1/1/26, I was charged (despite customer service saying I would not be.) They then blamed me saying that I made an adjustment in September that triggered the subscription. The only thing I could have done in Sept was log in to confirm my subscription was cancelled (which should never trigger a reactivation or new subscription.) Since I cannot trust this company now, I filed a dispute with Paypal, but not only has Kachava stopped replying to my emails, they told paypal that this charge was valid. Run away from this company and their lead-laced products and unscrupulous practices. I am shocked they are getting away with this!

Not very flavorful, and the love it guarantee is a joke! If I don’t love something I sure don’t want credits to be applied in my account. I want my money back!

I was a customer since 2022, my last order took over two weeks to be delivered. $~70 something dollars for a single bag of protein powder to take two weeks is such a sad joke. Their customer service experience changed and the customer service might as well be a an AI chat bot because it was one of the most cold do nothing responses I’ve ever received. A form of gaslighting is what I’d compare it to. There are much more affordable, efficient and better protein sources that can be shipped overnight for less money and less hassle. They’re good at branding and marketing but not much else. They don’t disclose the lead levels in their product either. Red flag in my opinion.

I have been using Ka'Chava on and off for over 2 years now. My whole family loves the flavors and I'm not sure how people are screwing up their online orders. I have never been billed wrong but I can easily see how people can forget they have an active subscription and get billed. Majority of these complaints are due to user negligence. I have never once had an issue and I have done subscriptions and turned it off and on again many times over the past couple of years. And my wife and 3 kids all have celiac disease and have never had any issues with these products. 2 boys very sensitive to many foods and no issues at all with Ka'Chava.

Terrible customer service. The company changed my order the day after they sent me the confirmation of my subscription. An item had went out of stock, which I understand, but instead of holding my order and shipping it later or canceling my entire order they shipped half of my order and charged me shipping that I don’t normally pay when I get the full order. When I saw this had happened I called the company immediately. They said it was too late for it to be canceled. They offered me to return it at my own cost, which would be about $20 to receive a refund for the product that I didn’t want along with the original shipping. But I would still be out the money I have to pay to return it. I told them this was not an option that makes sense.

I bought from them thinking I get a $10 discount and it was one time only. They automatically subscribed me for a subscription without me knowing just cuz I got the discount from buying from the first time. Before you buy watch that cuz they scam you then you don’t realize it till they charge you again.

After the Consumer Reports came out indicating that plant proteins have a high concentration of lead, I reached out to Kachava to ask them for a toxicology report, the levels of lead in their product, and if they had any certifications - They responded with a page to corporate jargon about how they're safe, but it had no real substance to it. 1. They do not share the third party labs. 2. They have no third-party certifications that assert their claims (other brands do). 3. There is no way to verify how much lead is in the product except to test it yourself.