Ka'ChavaReviews of kachava.com

Terrible customer service!! I have been a subscriber for several years and have accumulated a large number of points due to not using them. So I've made a conscious effort to remember to add the points to my order for the $25.00 discount. I manually updated the flavors of my order and applied the discount to my most recent purchase. When the order shipped, I noticed that the discount wasn't applied. I called immediately after receiving the shipping email, only to realize I am not a longtime valued customer who has spent thousands of dollars, but just a nobody. I was told that once the order has shipped, there is nothing they can do, except offer me $25.00 off my next order. I said Wonderful, I will apply my points for $25, and you will add $25, that's $50.00, and that would be great! She said oh no, we cannot offer or combine discounts, and the maximum you can receive is $25.00 per order. I said, How is that resolving this issue? I already have so many points that I want to use up worth $25.00. This isn't a solution to my current issue of you not applying my discount to my current order. I escalated my issue and received an email from Margaret almost immediately, telling me the same thing. I was frustrated, so I said I was going to cancel my subscription today! In reality, I wanted one more order to take on my vacation, but she took care of that for me by logging onto my account and canceling it!!! That just seems wrong! Anyway, I guess I don't have to worry about this terrible company any longer. See the attached email she sent me. And another thing, if I reactivate my subscription, are my points still there? Asking for a friend, I have no intention of reactivating! Margaret (Ka'Chava (US)) May 16, 2025, 13:22 EDT Hi Jill, No problem at all! I just logged into your account and cancelled your subscription for you. You can reactivate this subscription when you are ready to order more by logging into your kachava.com account. Thanks so much for giving us a try! Thank you so much for taking the time to reach out. We are sorry we were not able to meet your expectations. Your feedback is extremely important to us while we continue our quest to develop the healthiest, most nutrient-rich meal shakes in the world. I want to assure you that we read and review feedback from every customer and that we are committed to continuously make improvements to our products. Please do not hesitate to reach out with any further comments or questions. Thanks again for getting in touch! Kind regards, Margaret H.

I got the notification of a shipment and contacted the company the same day to ask them to cancel the shipment and refund the charge. They said that they could not/would not. The only remedy I was given was to return the material at my expense to receive a refund. I was unhappy and asked for the account to be terminated. They complied. When the item arrived, I looked for an address to return the bag. I couldn't find any address listed on their website, but I discovered a post suggesting that I contact them to obtain the return address. I submitted a request for the address through their website, but they have not responded. It seems like a straightforward email to reply to, but is it possible that they are deliberately delaying their response to let the 30-day return policy expire?

We love Ka’Chava! Have used them for a couple years now. They do the subscription but it’s very easy to change or skip months. They always send an email letting me know my subscription is about to go through, and if I’m not ready for more it’s simple to go on and select the date I want the next one to come. They also offer decent rewards so I often get $ off on my orders. Sad to see so many negative reviews when I’ve had nothing but positive experience!

This company should be ashamed of themselves. 6 months ago I decided not to continue receiving any future orders so I called their customer service department and told them to remove me from my subscriptions due to allergies. 6 months later they shipped and charged my card anyway. When I called and emailed them about the error they refused to refund me. Instead they said I can return the order at my expense and they will switch out the flavor or give me a store credit. Again I explained that won’t work for me due to my allergies. They said sorry but too bad. I’m now having my bank deal with them. They must be hurting for money because any legitimate company is going to refund you when you let them know the order should have never been sent because the subscription was canceled months ago due to allergies. Getting a store credit does me no good.

They make it impossible to cancel your subscription without contacting them. Absolute rip off. They told me they'd cancel my subscription and then waited two days until it shipped and then said "sorry it shipped, no refund". My address changed and it goes to the old address. So I didn't even get the bags I paid for. Avoid these SCAMMERS at all cost.

I’ve been a Ka’Chava subscriber for almost five years. My family loves their vanilla powder. Recently we’ve decided to avoid any ingredients that come from a lab, and Ka’Chava contains “natural flavors” that they were unwilling to disclose anything about (because “proprietary information”). So, twice, I’ve decided to postpone shipments of my subscription. It’s nice to have for travel and busy mornings, and I figured we could simply eat less of it than cut it out completely. Both of those times, I ran into the same problem: Even though I logged in and postponed delivery dates, my changes did not get reflected in their system. The orders stayed on track despite my changes. The first time, I contacted customer service with a detailed explanation and screenshots to prove my case. I received an email back saying this was my fault for not going through the proper steps to change my delivery date. After repeating myself a few times, “Kharren” was finally able to postpone the order for me manually. Last week, the same thing happened— I logged in and postponed the delivery, but didn’t receive an email confirming the change. I went back into my account and canceled the subscription completely. A day later I got confirmation that the order was shipping and I’d been charged for it. I am now in email conversations with “Nicole” who came back with the same blaming message that the mistake is on me and she’s not sure if she can alter anything now. My only option now is to put a stop payment on my bank. I swear it didn’t used to be this bad, but I feel like I’m dealing with chat bots now. If not chat bots, then real human beings who are not allowed to communicate and respond to customers like real human beings— and that’s a serious company problem. I do not recommend subscribing to this brand.

Passing for a very thigh situation at home, I realized that I have a subscription with them and when I tried to process a refund, I was surprised that they refund is not a refund but an exchange of flavors or store credit, that's all!! Be aware if for any reason you are not satisfied with the product only exchanges or credit store are allowed, you don't gonna have any cent back, shady way to make business...

Big subscription rip off! There is no way to cancel within your account. I just recieved 2 bags of their product that I did not order. Wish I had never dealt with them. BUYER BEWARE...it's a credit card hook that is really hard to get rid of. They will only offer a store credit for returns. I have no intention of dealing with them any further. So I am letting my credit card company do it. I had to dispute the charge. I am shipping their product back at my own expense. I still loose money. Wonder how many other seniors they have on the hook with no recourse. Deceitful.