Keslie D M.
SCAM - Do not buy from them!
I returned an item I was unhappy with and they would not refund my money. I even tried a chargeback and they lied to my credit card company so the chargeback was refused. I have complained to them multiple times and they keep sending emails saying they have refunded the money and of course nothing actually happens on my credit card. They say they cannot refund the money while there is an open chargeback but the chargeback has been closed for a month and they still use this lie to refuse to refund my purchase. I have seen many other complaints of the same scenario on their Facebook page. They are now refusing to respond to my emails. This is a scam with terrible products and worse customer service.
Response from JuvabunAug 2, 2023
We are sorry to hear about your experience with our product and the refund process. We have processed the refund time and time again and it keeps being rejected. We understand your frustration, but please note that the refund cannot go through while there is an open chargeback on your account. We advise you to contact your bank and resolve the chargeback issue first, so we can proceed with the refund process. And I will mention it again, we only answered the bank's request for their investigation but we did not lie, the chargeback is still on going and we have no control over the matter. We apologize for any inconvenience caused and appreciate your patience in this matter.