Judy B.
Don't know how many stars to give it. ordered the small messy bun about 2…
I ordered the small messy bun about 2 weeks ago, I love it, so soft and beautiful, perfect color. So I decided to order another one last week. It looks and feels Nothing like the 1st one. It is dry and brittle and feels like strw. It did not come packaged like the 1st one. I suspect a hair iron or appliance was used on the new one. I suspect it was a customer return.
Response from JuvabunJul 9, 2023
Thank you for bringing this matter to our attention. We are sorry to hear that your recent purchase did not meet your expectations. We take quality control very seriously, and we can assure you that all of our products go through rigorous testing and inspection prior to shipment. We understand your disappointment and would like to make it right. As a gesture of goodwill, we would like to offer you a replacement at no additional cost. If you are willing to provide us with your order details and a picture of the item, we can process the replacement right away. Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding. Best regards, Renee


