At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form.We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Juvabun (juvabun.com) has 340 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
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Showing 53 reviews with 1 star · Clear filters
Pam
Wish I would have known about the bundles Before ordering
Response from JuvabunOct 6, 2026
Thanks for the feedback! We completely understand. It’s frustrating to find out about bundle savings after placing an order. We appreciate you letting us know and will take that into consideration as we work on making our offers easier to find before ordering.
Sumi
SCAM. ordered as a guest a week ago and got no notification or tracking.Nothing. I wrote to them, and gave my name and address and email but did not have order number though my CC showed they took the money.I asked them to find out about my order and why I hadn't received anything, not even an email and haven't heard back from them.
Response from JuvabunAug 20, 2026
I’m sorry to hear about your experience. We’d definitely like the opportunity to look into this for you. Please email us at [[email protected]](mailto:[email protected]) with the name, email address, and shipping address used for your order. Even without an order number, we can work to locate the purchase and get you an update. We just need your cooperation and the requested details so we can investigate this properly. Thank you!
Lori R.
Horrible customer service. No one responds. I'm trying to find out where my item is. Website states all orders shipped from USA, yet somehow my order is stuck in China for past 10 days. I dont even want the item anymore. I feel so ripped off! I dont recommend dealing with this company at all.
Response from JuvabunJul 17, 2026
We're truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. We'd like the opportunity to look into your order and make things right. Please email us at **[[email protected]](mailto:[email protected])** with your order number, and our team will investigate the status of your shipment and work with you toward a resolution as quickly as possible. We sincerely apologize for the inconvenience and appreciate the chance to assist you.
Sue P.
I tried to return it and I was never given an order number. When I tried to email you I received a standard response that didn’t help. When I called I was on hold and no one answered after waiting over an hour. I will do nothing but give you bad reviews. Please call or email me. 909-553-7788
Response from JuvabunJun 24, 2026
We're sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. For your privacy and security, we kindly recommend removing your phone number from this public review. We'd be happy to assist you directly and look into your return request as quickly as possible. Please contact us through our customer support email and include any information you have regarding your order (such as the name and email address used for the purchase), and we'll do our best to locate it and help resolve this matter. We appreciate you bringing this to our attention and look forward to the opportunity to make things right.
Suzanne B.
I ordered juvabun 3 times and 3 times my order was canceled by this company. 4th time, tried again. It took about a month to be delivered. When my order arrived it was NOT THE ITEM I ORDERED. I would like to return or exchange but getting a hold of this company is impossible. Have been on hold for almost an hour. No one's answers the phone. No greeting on the call. Emailed about my problem with my order, NO ANSWER!! This company is a sham if you can't ever reach customer Service!!
Response from JuvabunNov 12, 2025
Hi Suzanne, we’re sorry to hear about your experience and the trouble you’ve had reaching us. We’ve checked our records and, unfortunately, we haven’t received any recent messages or calls under your name or contact information. To help resolve this as quickly as possible, please send us an email at [email protected] with your order number and a brief description of the issue. Our team will review it right away and assist you with your return or exchange. We truly appreciate your patience and understanding, and we’ll make sure this gets sorted out for you as soon as possible.
Pjctjc
Buyer beware i placed an order over 2 weeks ago I payed extra for the delivery so I would have it on time never received it!! They are now telling me that the product was delivered by the USPS the tracking number they gave me my USPS said that it not a tracking number I can’t get anyone on the phone or to contact me
Response from JuvabunSep 10, 2025
Hi there, we’re so sorry to hear about your experience and the delay with your order. We completely understand how frustrating this must be, especially since you paid extra for delivery. Please know this is not the experience we want for our customers. Could you kindly send us your order number via email ( [email protected]) or direct message so we can investigate the tracking issue with USPS right away and ensure this gets resolved for you? We truly appreciate your patience and the chance to make this right.
Lori
I would give zero stars if that were an option. I've paid in full and still haven’t received my order, and every attempt to get help has been met with silence or completely useless responses. This has been incredibly frustrating and unacceptable.
Response from JuvabunJul 22, 2025
Hi Lori, We sincerely apologize for the inconvenience you’ve experienced. This is definitely not the experience we want any of our customers to have. I understand how frustrating it is to have your order delayed and to feel unheard when reaching out for support. Please allow us to make this right. Kindly send us your order number or any reference details via [email protected], and we will prioritize checking and resolving this issue for you as quickly as possible. We truly value your patience and are committed to making things right. Thank you, JUVABUN
Michelle
I have ordered from Juvabun for years and have been extremely happy with their product. But currently I am beyond frustrated! I have called...emailed...tried their chat method...NO RESPONSE!! I have 2 orders that have not been fullfilled.
Response from JuvabunJun 15, 2025
We’re truly sorry to hear about your recent experience, and we completely understand your frustration. This definitely does not reflect the level of service we are committed to providing. We’d love the chance to make this right for you. Kindly send us a private message with your order numbers or email address so we can personally look into this and provide you with a quick update. Thank you for bringing this to our attention — we genuinely appreciate your loyalty over the years, and we’ll do everything we can to resolve this promptly.