Juuli is the financial infrastructure of the solo economy. IBAN account, transfers, invoicing, and expenses — built for solopreneurs from the ground up, not squeezed out of a generic business account.
Juuli (juuli.com) has 70 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
juuli.com
Website
juuli.com
Category
Investments & Wealth
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am a freelancer who lives in Italy and give consultancy for Sustainable tourism. I heard Juuli from one of my friends, she uses Juuli for invoicing and I had to chance to try in this week.
I absolutely loved it! The verification process was long at the beginning and I’ve emailed them. The response was quick and helpful, I had issue with matching my personal and business address, they solved the problem quickly. Highly recommended
Response from JuuliSep 14, 2026
Thank you so much for this lovely review, it truly means a lot to us!
We're so glad Juuli has been a good fit for your consultancy work, and thank you for your patience during the verification process. We know address-matching issues can be frustrating, and we're happy our team could get it sorted quickly for you.
— The Juuli Team
MD
Merve D.
Şirketimdeki ödeme süreçlerini yakın…
Şirketimdeki ödeme süreçlerini yakın zamanda buraya taşıdım, özellikle küçük işletmeler için harika bir uygulama
Response from JuuliSep 14, 2026
Thank you so much for your review! We're glad you moved your company's payment processes over to us and we're here anytime you need us!
VP
Vincenzo P.
Excellent customer service and communication
Had a complex issue regarding a locked balance and internal transfers. Support agent Irem handled my case and was absolutely fantastic. Not only resolved the technical issue and unlocked my funds, but also followed through with a goodwill credit for the inconvenience. It is rare to see this kind of dedicated support in fintech. Highly recommend!"
Response from JuuliAug 28, 2026
Thank you so much for taking the time to share this, and for the kind words! We're really glad our team could get your balance and transfer issue fully sorted, and that the experience left you feeling well taken care of.
Thanks again for your trust in Juuli!
PE
PETRA
Un mois de blocage – demande urgente de restitution
Aujourd’hui, cela fait **exactement un mois** que mon compte est restreint et que mon solde de **5 701 €** est bloqué\.
Malgré mes nombreux e\-mails et relances, je n’ai reçu aucune réponse concrète concernant la restitution de mes fonds\. Trouvez\-vous réellement normal de retenir les fonds d’un client pendant aussi longtemps tout en restant sans réponse à ses demandes ?
Je ne demande désormais qu’une seule chose : **récupérer mon solde sur un compte bancaire à mon nom**\. Je suis disposé à vous transmettre immédiatement mon RIB . Une fois mes fonds restitués, vous pourrez procéder à la clôture définitive de mon compte\.
Je tiens également à vous dire que cette situation est extrêmement décevante\. De nombreux utilisateurs se plaignent également du manque de vous difficultés rencontrées avec votre service\. Ce type de situation nuit forcément à **la réputation et à la confiance accordée à votre établissement**\. Je vous juste récupérez mon solde c’est tout ce que je demande à cause de vous j’ai perdu mon oncle
Response from JuuliAug 27, 2026
Juuli is a financial platform. The e-money and payment services behind Juuli accounts are provided by Stripe Technology Europe, Limited, an Electronic Money Institution authorised by the Central Bank of Ireland (firm reference C187865). Compliance reviews, and the holding of funds while a review is ongoing, are a requirement of that regulatory framework and of our Terms of Service:
https://support.juuli.com/category/333-terms-policies
We are not able to share details relating to our customers' accounts on a public platform. If you write to [email protected] referencing this review, we will handle the matter through our formal complaints process and provide our final response within 15 business days, as set out in our Terms of Service; in complex cases this may extend to 35 business days, and we will keep you informed.
— Juuli Customer Care
PK
Paamat K.
Scam: I am responding to your response regarding my previous opinion
Unfortunately, your response does not address my main concern.
I am not disputing here whether Juuli is a bank or not. The issue is where my money currently is and why it has still not been returned to me after such a long period of time.
It has now been more than one month since my funds were no longer held by Stripe. I contacted Stripe directly about this, and Stripe confirmed to me that the funds were no longer with them. Juuli itself also confirmed this to me.
After that, Juuli asked me to provide my bank details so that my funds could be transferred to me. I provided the requested information. Yet, to this day, I have still received no transfer.
Your response refers to a possible “delayed review” or “document review”, but this does not address my actual situation. I simply want clear answers to the following questions:
* Where are my funds currently held?
* Why has the transfer to return my money still not been made?
* Why has the 14-business-day timeframe that was communicated to me been exceeded by such a significant amount of time?
* And most importantly, on what exact date will my money actually be credited to my bank account?
It is easy to refer to your Terms of Service and to Stripe’s regulatory status. However, that does not answer the concrete issue raised in my review.
Fourteen business days have now turned into more than a month.
I am therefore asking for a specific explanation regarding my case, rather than a general explanation of how Juuli operates.
I have the communications with both Stripe and Juuli available to document the statements mentioned above.
Response from JuuliAug 27, 2026
Juuli is a financial platform. The e-money and payment services behind Juuli accounts are provided by Stripe Technology Europe, Limited, an Electronic Money Institution authorised by the Central Bank of Ireland (firm reference C187865). Compliance reviews, and the holding of funds while a review is ongoing, are a requirement of that regulatory framework and of our Terms of Service:
https://support.juuli.com/category/333-terms-policies
We are not able to share details relating to our customers' accounts on a public platform. If you write to [email protected] referencing this review, we will handle the matter through our formal complaints process and provide our final response within 15 business days, as set out in our Terms of Service; in complex cases this may extend to 35 business days, and we will keep you informed.
— Juuli Customer Care
JC
jcn50
Unlicensed scam
It is probably a SCAM:
- got many emails urging me to sign-up (they send unsolicited emails = spam), got at least 5x of them
- in all of their emails their bottom links like the "Help Desk" link are dead
- if you login into their Dashboard you will see a "Support" link on the left bottom menu: that link is dead too
- on their website their "Privacy Policy" and "Terms of Use" are dead links (that's a bit too much no?)
- ran by Turkish citizens using two companies: one in Estonia called "JUULI OÜ" #16579396 (it did not submit its 2025 annual report as of today - 2 months late with NO Estonian contact person!), and the other in the UK called "JUULI FS LTD" #15371203 (their last submitted accounts show losses)
- finally they do not have an Electronic Money Institution (EMI) license, they constantly use the Stripe.com's license/reference, as if they are somehow related to them...
This is going to be another disaster, worse than INTERGIRO in Sweden.
Response from JuuliAug 19, 2026
Dear Customer,
Juuli is a financial platform company authorized by Stripe as a platform, and it is regulated through Stripe. Behind Juuli stand Visa, Stripe, and Tenity, and we serve our customers as a trusted platform backed by these companies.
Having checked the relevant links, including our website, we couldn't identify any issue; however, we want to note that we've taken your criticism seriously. Also, our company is a commercially regulated entity both in the UK and in Estonia.
Lastly, unfortunately we were unable to locate the email address you provided in any of our platforms, CRM, or similar data pools. If you email us at [email protected], we would be happy to walk you through our services and offerings, and look into resolving any issues you may have.
EL
Edgard L.
My account has been restricted for two…
My account has been restricted for two weeks.
I’ve sent several emails. No one is responding.
If customer service doesn’t respond, how can I get my balance back?
I don’t like to call people thieves, but that’s exactly what this looks like.
Why hold onto your customers’ funds and ignore them?
This tarnishes your reputation. Everyone is complaining, but you don’t care.
Response from JuuliAug 19, 2026
Hi Edgard,
Thank you for your feedback, and sorry to hear this has been going on for two weeks without a response.
Your account runs on the platform of Stripe Technology Europe, Limited, an electronic money institution regulated by the Central Bank of Ireland (firm reference C187865). Stripe is the regulated party, and account reviews are managed by Stripe. Juuli operates on top of Stripe's platform to support you through this process.
Once any requested documents are provided and the review is completed, your funds will be released — this is guaranteed under PSD2 and cannot be changed. Reviews can sometimes take a while, so please check your email (including spam/junk folders) for any messages from our support team and reply promptly, as this helps speed things up.
More details here: https://support.juuli.com/article/392-juuli-terms-of-service-plain-english-summary
Please email us directly at [email protected] with your registered account details so we can look into why you haven't heard back.
Thanks in advance.
MJ
Manfred J.
Fermeture de compte pour activité…
Fermeture de compte pour activité inhabituelle alors que je ne reçois que de l'argent de mon entreprise sur le compte. Je reçois que mon salaire sur le compte et plus tard je le transfert sur un autre compte bancaire. Le jeudi passé mon compte a été fermé alors que j'attendais le remboursement d'un montant de 950eur que j'ai effectué vers un compte fermé. J'écris au support sans réponse et vraiment si je ne reçois pas de réponse concernant mon remboursement car cela ne dure que 3jours je vais porter plainte a la police et comme je suis un journaliste bien réputé ici en Allemagne vous aurez de mauvaises publicités et une enquête vous sera transmis
Response from JuuliAug 19, 2026
Hi there,
Thank you for your feedback, and sorry to hear about the delay with your refund.
Your account runs on the platform of Stripe Technology Europe, Limited, an electronic money institution regulated by the Central Bank of Ireland (firm reference C187865). Stripe is the regulated party, and account reviews and closures are managed by Stripe. Juuli operates on top of Stripe's platform to support you through this process.
Once any requested documents are provided and the review is completed, any funds owed to you — including refunds for failed or returned transfers — will be released. This is guaranteed under PSD2 and cannot be changed. Reviews can sometimes take a while, so please check your email (including spam/junk folders) for any messages from our support team and reply promptly, as this helps speed things up.
More details here: https://support.juuli.com/article/392-juuli-terms-of-service-plain-english-summary
Please email us directly at [email protected] with your registered account details and the transaction reference for the €950 refund so we can look into this urgently.
Thanks in advance.
