Tactical W.
Very poor customer support and no clear communication
I lost access to my JUULI Business account on 15 September 2026. JUULI sent me a Sumsub identity verification link, which I completed on Thursday. Since then, my verification has continued to show as “under review”, and I still have no clear information about when the verification will be completed. I have contacted JUULI support several times, but I am not receiving meaningful responses. What is especially concerning is that I have asked them to confirm whether my account and outgoing transactions have been restricted while my identity is being verified, but I have not received a clear answer. I am not asking them to skip their compliance procedures. I understand that security and KYC checks are necessary. What I expect is basic communication: confirmation that my verification was received, information about the current status, and confirmation that my account and funds are secure. JUULI’s own support information says that most verifications take minutes and that manual reviews typically take up to 24 hours. My verification has already gone beyond that timeframe. (Juuli Pagalba) I hope JUULI will contact me, complete the verification, restore my account access, and provide confirmation of what happened to my account activity while I was locked out. At this point, the lack of communication and transparency has been extremely disappointing.




