JustworksReviews of justworks.com

Customer service is useless. They pass you around from one person to the next and no one is accountable for supporting your business. They say they are open 24/7 yet when they neglected to pay our team on 7/3 no one could be found until 7/7. They take no accountability and do an awful job communicating. They screwed up paying payroll taxes and the state came after us. I would never recommend them for a company that cared about managing this in a professional way.

Lied about payroll and benefits. When I kept asking questions to get confirmation they just stop responding

I was a remote employee whose wages were incorrectly reported to New York despite not living or working there in 2024. Justworks acknowledged they were processing W-2c corrections for other employees but refused to fix mine, despite legal risk and financial harm it caused me. Their customer service team repeatedly confused me with someone else (addressing messages to another name entirely) and failed to take action for over 2 months. I’ve had to escalate to the IRS and state departments. Absolutely unacceptable behavior from a company responsible for payroll compliance.

I’ve had an incredibly frustrating experience with Justworks. While my 401k is managed by a third party, Justworks' platform allowed the wrong salary information to be used, which lowered my contribution. Their therapy benefit (Talkspace) is misleading—I was promised a free session and unlimited messaging, but one time the session expired before I could use it, and the messaging didn’t function as advertised. Through the benefit Health Advocate, I was also told I had 3 free EAP therapy sessions per year, but in 2024 I somehow received 3 without any receipts. They were also supposed to schedule an eye exam, but I was incorrectly charged a copay and gaslit for months before it was acknowledged. Most concerning of all, Justworks repeatedly contacted my employer despite my explicit request not to. When I’ve tried to address these issues publicly on social media, they’ve blocked me instead of helping. I’ve been left without support or accountability.

Customer support is responsive, but not helpful. I have been sent on 4 different chat conversations but none actually helped. Customer representatives send you to different departments without assisting at all...

Unfortunately, Justworks does not value its customers enough to provide access to obesity medications via its Aetna health plans. Not providing these medications discriminates against those with obesity, which is classified as a disease and leads to significant health issues. We have begged for these options and they refuse. Their health insurance customer service is quite simple, but abysmal. It's always "call Aetna" or "call Health Advocate." We can never get past the level 1 customer service reps and talk to their back office health insurance experts, i.e., the people who negotiate with the insurance plans they offer. We have firmly asked to speak to their insurance staff and they refuse. Lots of runaround. They don't provide a yes or no answer, nor any explanation. Their customer service doesn't have the expertise to answer our questions. Then they go talk "to the team" -- the very people we want to talk to directly -- and things get lost in translation, or our questions are never answered at all. I have made it my mission to get my boss to leave this company.

Steal from the companies that enroll with them and have no shame about it. We cancelled our service are were still charged for benefits for the following month event though we provided ample notice and did an off boarding call to confirm the date benefits would stop. When we asked for a refund, they said that we would have to wait for a month until the next invoice and would not pay interest on the money they illegally debited from our account. They also do not seem to understand how to process ERTC refunds, provide incorrect and misleading information for over two years.

I worked for a while at a local coffee roaster that provided an employee retirement plan that is managed by Justworks. Rather than see any increase in savings, it has consistenly decreased. It's a nominal amount of money, and I am able to simply cash out without losing it all. So, every statement I see it dwindle away. It's really laughable that this company poises itself as a retirement fund, it's nothing but a scam operation. Any employers considering using them should avoid Justworks. Because it justdoesn'twork.