JustworksReviews of justworks.com

Worst payroll company. Poor customer service and Justworks staff is untrained and has done so many errors in our payroll! This company is going to shut down soon if this is how they keep continuing. We stopped using them.

Signed up for the basic subscription but have been getting charged at max rate. Never signed off on it and they can't explain it, wont fix it, and put you through loops to get to customer support. Now am getting fined for "late fees" even though I am auto-debited. They do not know what they're doing and their product does not work.

Justworks provides really poor support It's been a month, and I'm still waiting for a response to an issue, even though I was told on January 16 that I would hear back in a day or two. I've followed up, and still no response. This does not appear to be a company that cares about its customers.

This may be the worst company I have ever worked with. They have been late in paying my employees every single time. They refuse to respond to my emails other than saying that "Someone will look into this matter." I have been trying to get my employee paid or get them to reimburse the money they took from my account for over 60 days. Using this company is the worst decision I have ever made, don't make the same mistake.

Pros - One set price per month for payroll service base services. Cons - if you are on the West Coast you have to pay for upgraded service to get support during normal business hours since they operate out of New York their staff is not available outside of Eastern business hours 8a - 4p which means West Coast only has support until 1pm. Reports are not always accurate. Have had to message support several times to review accrued time off balances.

Would give 0 stars if I could. Working with their support team is a nightmare and nothing gets fixed. Particularly related to my FSA and their inability to provide any working card or fix technical issues - they are essentially holding my FSA funds hostage.

We recently moved from Gusto to JustWorks, transition experience went well. But the customer support is slow and unresponsive even to urgent matters. When I chatted with the support specialist and followed the instructions to find the necessary information, the chat window disappeared and never got back on the page. There were also wrong deductions found. Do not recommend.

I terminated my onboarding as a business customer and send Justworks this which I do not have confidence will be received by anyone: My company was excited to come on board but after the poor handling of onboarding by Jesse Lussier-Gan, we have decided to switch to another company. Specifically, Jesse seems to be someone who wants to "set it and forget it", he seemed to be surprised I had questions beyond our first brief phone call and was visibly annoyed by this. The onboarding he sent me was confusing and contradicted the information he provided (needing to apply for worker's comp for the owners and applying for health insurance we didn't need). I simply attempted to reach him several times to clear this up, The customer service numbers all directed me back to him, and he refused to call me back. After asking me to find a time on his calendar (again a red flag of significant avoidance of responsibility and role) instead of simply calling my number, he put a calendar hold during another meeting I had on my calendar which i moved in order to speak with him. In that meeting he refused to take responsibility for his actions and in fact lied during the meeting which is what ultimately made me realize i can't work with this company. He clearly stated that despite his calendar link showing he had numerous available blocks all day "he couldn't call me because he was busy". I strongly recommend Jesse receive significant training on how to handle leads and potential customers. I cannot recommend Justworks to any of the companies I advise or have a role in directly.