JustworksJustworks is leveling the playing field with its simple, all-in-one platform for payroll, benefits, compliance support, time tracking, and HR tools. We handle the nitty gritty so you can focus on what matters: building your business and creating a great place to to work.Justworks also provides 24/7 award-winning customer support with real humans across phone, chat, email, SMS, and slack.
Justworks (justworks.com) has 38 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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CM
Justworks provides really poor support It's been a month, and I'm still waiting for a response to an issue, even though I was told on January 16 that I would hear back in a day or two. I've followed up, and still no response. This does not appear to be a company that cares about its customers.
Evgenia S.
We recently moved from Gusto to JustWorks, transition experience went well. But the customer support is slow and unresponsive even to urgent matters. When I chatted with the support specialist and followed the instructions to find the necessary information, the chat window disappeared and never got back on the page. There were also wrong deductions found. Do not recommend.
Sergi
Customer support is responsive, but not helpful. I have been sent on 4 different chat conversations but none actually helped. Customer representatives send you to different departments without assisting at all...
Karrie R.
Their software has some gaps. Some of the insurance options come with an FSA plan but won’t show it until you select them during your enrollment period. It also is misleading in what it shows for deductibles when adding a family member (still displays the single amount and I found out the hard way that’s not how the plan worked). These things make a real difference to end users and shouldn’t be overlooked.
