customer
Challenges
The site wouldn't allow me to enter the other party's legal name correctly on the demand letter form. The only way I could enter it was to include the other party's middle name. I contacted support the same day and got a generic response stating they were unsure why I was experiencing this issue along with an apology They added other customers were also experiencing technical issues.
Response from JusticeDirect Law Firm LLCSep 5, 2025
Hi David, We're really sorry you had trouble entering the other party’s name. We appreciate you bringing this to our attention — your feedback helps us improve and work to prevent issues like this in the future. If you have any other questions or need help moving forward, we’re happy to assist you. - Casandra Rojas, Customer Success Manager




