JustHost.AsiaReviews of justhost.asia

Response from JustHost.AsiaOct 9, 2025

Dear client, I, the Technical Support Manager, offer you my sincerest apologies for the extremely unsatisfactory experience and frustration caused by the long waits and substandard responses. A situation where you are waiting for a decision on a non-responsive server, and in response you receive a request for an additional 48 hours, is absolutely unacceptable. You are absolutely right in your criticism. Our regulations set a response time of up to 48 hours as the maximum limit, which applies only in cases of increased or critical load on the support service. As a rule, we respond and help resolve issues much more quickly. Additional time may only be required in rare cases where the request is unusual and requires an in-depth investigation of our infrastructure. Your case certainly should have been processed out of turn and I understand why you are disappointed. I invite you to direct contact for an immediate solution. I will immediately intervene in the situation. Please create a new technical support request from your personal account. In the subject line of the letter, please indicate: “For the Head of TP: Urgent decision on the server.” I will personally take control of your issue to ensure that it is resolved as a priority and as quickly as possible by senior specialists. We will promptly find and eliminate the reason why your server is not responding. Compensation for poor quality of service. Your time and trust are our main value. As an apology for the delays and poor quality of service, after your server is fully operational, I will definitely prepare an individual compensation offer for you. Contact me so we can immediately begin working on your request.

Response from JustHost.AsiaOct 9, 2025

Dear client, Thank you for being a long-time user and for this critical feedback. As a technical support manager, I deeply apologize for the unacceptable stability issues and 305 errors. The fact that you are forced to spend hours and make up to 15 reboots to get the server up and running indicates a serious glitch that we must fix immediately. Low cost cannot be an excuse for such instability. How can I immediately take control of your issue? Your situation requires an immediate and in-depth investigation, which I am ready to conduct personally. So that I can quickly identify your servers, bypass the standard queue and transfer the problem to senior engineers, you need to create a request through your personal account. Please create a new ticket and in the "Subject" field, be sure to indicate: "For the Head of TP: Stability problem and error 305." I will personally intercept this request and ensure that we: We will urgently diagnose and eliminate the root cause of constant instability and error 305. We will provide priority attention to your servers until their stable operation is fully restored. Compensation for time spent We understand how much time and nerves you lost trying to launch the servers. As compensation for the poor quality of service and inconvenience, I will definitely prepare an individual offer for you after we have completely restored the stable and reliable operation of your VPS. I look forward to your contact with support so that I can immediately begin solving the problem.

Response from JustHost.AsiaMay 20, 2025

Hello! Thank you for your feedback and honest opinion. We understand how important stability is, especially when using VPS, and we are sorry that you have experienced server outages. Our team is constantly working to improve the infrastructure and increase the speed of technical support response to minimize such situations. Your comments are very important to us and will help us improve the service. If you have any questions or need help, we are always in touch and ready to help.

Response from JustHost.AsiaOct 13, 2025

Здравствуйте! Спасибо, что поделились своим мнением. Нам очень жаль, что вы столкнулись с такими трудностями и остались недовольны работой поддержки. Это не тот опыт, который мы хотим давать клиентам. Пожалуйста, напишите нам в поддержку с деталями вашей ситуации — мы постараемся разобраться и помочь, чтобы восстановить данные и улучшить ваш опыт работы с сервисом.

Response from JustHost.AsiaMay 20, 2025

Hello! Thank you for sharing your experience - it is very important for us to know about such situations. We understand how unpleasant long downtimes and low speed are, and we sincerely regret that you encountered such problems. We are already working on improving monitoring and speeding up the response of technical support so that customers are always aware of the current situation and receive prompt assistance. Your feedback helps us understand what to focus on. If you wish, we are ready to personally check your case and help with settings or choose a more stable location. Thank you for your patience and understanding.

Response from JustHost.AsiaMay 20, 2025

Hi! Thank you for your candid feedback — we really appreciate your feedback. We understand that delays in support and lack of timely notifications can create serious inconveniences, especially when it comes to important services. I want to assure you that the JustHost team is already working on improving the efficiency of technical support and introducing more convenient tools for quick and easy VPS migration between locations. We strive to make the process as comfortable as possible for you. If you need help with transferring or setting up, be sure to contact us — we are always ready to help! Thank you for choosing us and helping us become better!

Response from JustHost.AsiaApr 23, 2025

Hello. Thank you for your feedback - it is important for us to receive feedback, even if it is critical. We are very sorry that you encountered problems using our servers. We understand how inconvenient this can be, especially when it comes to connectivity and software compatibility. As for restrictions on access to Russian IP addresses - unfortunately, this may be due to the policies of third-party streaming platforms or Internet providers in other countries, and, unfortunately, is not directly controlled by us. However, we are always ready to offer alternative solutions, including IP addresses from other regions. Regarding the inability to compile and run files, most likely due to system settings or missing libraries. We will be happy to help you figure this out - just contact technical support with details (operating system, installed packages, compilation errors, etc.), and we will definitely find a solution. We understand your dissatisfaction and sincerely want to help. Contact us directly, and we will try to eliminate all the difficulties that have arisen.

Response from JustHost.AsiaApr 23, 2025

Hello. We are very sorry to hear that you had a negative experience using our services. We understand how frustrating it can be to have your service suspended or removed, especially if you have a paid plan. Let me be clear: when we detect complaints about violations from external providers or partners (including those like Cogent Communications), we are required to conduct an internal review and act in accordance with the terms of service and legal requirements. Removal of a service is only possible if there are serious grounds, and in such cases we will notify the customer, indicate the reason and, if possible, provide evidence or links to the complaints. If the link provided is unavailable, we regret this and are ready to re-provide all available information on the request. We do not engage in unfounded blocking and in no way seek to mislead our customers. If you believe that there were no violations on your part, please contact our support service directly - we will re-examine your request and try to resolve the situation.