JustHost.AsiaReviews of justhost.asia

Response from JustHost.AsiaDec 30, 2025

Здравствуйте. Спасибо, что поделились своим мнением — нам важно получать обратную связь, в том числе и критическую. Сожалеем, что у вас сложилось такое впечатление о работе технической поддержки. Мы понимаем, что скорость и качество ответов играют ключевую роль, особенно в вопросах, связанных с сервером. Ваш отзыв передан команде для анализа, чтобы мы могли улучшить работу в этом направлении. Если у вас остались нерешённые вопросы или конкретная ситуация, с которой вы столкнулись, пожалуйста, напишите нам повторно — мы постараемся разобраться и помочь. Надеемся, что в дальнейшем сможем изменить ваше мнение о нашем сервисе в лучшую сторону.

Response from JustHost.AsiaOct 9, 2025

Dear client, Thank you for being a long-time user and for this critical feedback. As a technical support manager, I deeply apologize for the unacceptable stability issues and 305 errors. The fact that you are forced to spend hours and make up to 15 reboots to get the server up and running indicates a serious glitch that we must fix immediately. Low cost cannot be an excuse for such instability. How can I immediately take control of your issue? Your situation requires an immediate and in-depth investigation, which I am ready to conduct personally. So that I can quickly identify your servers, bypass the standard queue and transfer the problem to senior engineers, you need to create a request through your personal account. Please create a new ticket and in the "Subject" field, be sure to indicate: "For the Head of TP: Stability problem and error 305." I will personally intercept this request and ensure that we: We will urgently diagnose and eliminate the root cause of constant instability and error 305. We will provide priority attention to your servers until their stable operation is fully restored. Compensation for time spent We understand how much time and nerves you lost trying to launch the servers. As compensation for the poor quality of service and inconvenience, I will definitely prepare an individual offer for you after we have completely restored the stable and reliable operation of your VPS. I look forward to your contact with support so that I can immediately begin solving the problem.

Response from JustHost.AsiaMay 20, 2025

Hello! Thank you for your feedback and honest opinion. We understand how important stability is, especially when using VPS, and we are sorry that you have experienced server outages. Our team is constantly working to improve the infrastructure and increase the speed of technical support response to minimize such situations. Your comments are very important to us and will help us improve the service. If you have any questions or need help, we are always in touch and ready to help.

Response from JustHost.AsiaMay 20, 2025

Hi! Thank you for your candid feedback — we really appreciate your feedback. We understand that delays in support and lack of timely notifications can create serious inconveniences, especially when it comes to important services. I want to assure you that the JustHost team is already working on improving the efficiency of technical support and introducing more convenient tools for quick and easy VPS migration between locations. We strive to make the process as comfortable as possible for you. If you need help with transferring or setting up, be sure to contact us — we are always ready to help! Thank you for choosing us and helping us become better!