JustHost.AsiaReviews of justhost.asia

Response from JustHost.AsiaJul 27, 2026

Hello! Thank you for describing the situation. We understand how frustrating it is to have your VPS blocked and not receive the expected resolution regarding your support requests. To properly investigate the matter, we need to check the reason for the restriction, the service deletion status, the payment details, and the history of support responses. Please provide the ticket numbers or the VPS ID; this will allow us to identify your account and re-examine the issue based on all the facts. We take such matters seriously and are ready to investigate the situation in detail to ensure the issue is resolved.

Response from JustHost.AsiaJul 27, 2026

Hello! Thank you for staying with us for two years and sharing your experience. We are glad that the service is generally stable and that the situation that arose was openly acknowledged and resolved. We appreciate your trust and wish your projects smooth, uninterrupted operation!

Response from JustHost.AsiaJun 29, 2026

Hello. We are very sorry that you have formed this impression of our service and support. We understand that the unavailability of prepaid servers and the recurrence of the issue following the migration have caused significant frustration. Please provide your ticket number or service ID so we can review your support history, the causes of the malfunction, our response times, and the appropriateness of the compensation offered. If service outages were indeed recorded, we are prepared to consider compensation in accordance with our terms of service. We would like to assure you that we do not intentionally ignore inquiries. Resolving such situations sometimes requires further investigation by technical specialists or the data center, though we agree that the client should receive clear updates on the status of their request. We are ready to review all the details of your case and do our utmost to help resolve this issue.

Response from JustHost.AsiaJun 10, 2026

Hello Georgy, I am sincerely sorry that you have formed this impression of our service. I understand your frustration: dealing with server instability and slower-than-expected support responses—while your business suffers losses as a result—is truly an unpleasant and stressful situation. As the Head of Support, I am ready to personally look into your case. Please send us your account ID and the ticket number; we will review the full history, check the actions taken regarding the server, and examine how our support team handled your request. I promise that your situation will not be overlooked: we will investigate the matter thoroughly and do everything possible to resolve the issue as quickly as possible. Once again, I apologize for the inconvenience. Thank you for bringing this to our attention—it is important to us to set things right rather than leave you with such a negative experience.

Response from JustHost.AsiaJun 10, 2026

Hello Anton, I am very sorry that you encountered this situation and formed such an impression of our service. I understand your frustration: it is unacceptable for payment to go through without the service activating on time or receiving a prompt response. I am ready to personally look into your case. Please send us your account ID, order number, and support ticket number so we can quickly locate the payment, check its status, and determine why the service wasn't provided. I promise that your situation will not be overlooked: we will investigate the details thoroughly and resolve the matter—either by providing the service or by arranging a refund if the server is no longer needed. I apologize for the inconvenience and the delay in our response. Please give us the chance to set things right.