Just Energy Group, Inc.Reviews of justenergy.com

I would not recommend using Just Energy. From my experience their contracts are predatory. I ended up paying 2.5x the going rate for natural gas and ended up spending over $100/mo more than I would have had I stayed with my standard provider. I contacted customer service prior to posting this review and spend over an hour on the phone speaking with multiple agents overseas (likely stationed in Asia). None of them were able to resolve the issue appropriately. Staff was informed that this review would be posted if the problem was not resolved. After confirming that I was paying hundreds of extra dollars a month, I was however offered a $50 gift card in a poor effort for customer retention. - Dr. D

Along with other people I was told it would stay the same as I currently pay. Wasted my valuable time being lied to, this company should be shuttttttt down! Got the contract in my email and said .17kw I called the company to rescind as soon as I found out and they tried to sell me at .11 saying I'll be locked in for 20 months and rates will be going up Yada yada.. I just locked in at .09 for 18months a month ago. The sales people are a joke they try to hurry and get you to fill it out so you get stuck, glad I checked it as soon as i got it. And ontop of it I just got an email telling me my name isn't on it and no permission for me, they let me sign up for it real quick with my husband's name. Funny. Don't waste your time or money with this company.

I gave you guys the chance. It's been 8+ months. Every bill I have so far, winter-summer, has been higher than previous carriers. Today I called all numbers listed and ALL OF THEM NOT WORKING. The bills have numbers 866268195 and 8665878674. Those do not work. The email has 8669095678. That doesn't work. The GMB has 8664091167. That doesn't work. How does a business operate without a working number??

Becareful if u don't have automatic bill pay set up, or need to wait until payday to pay your bill good luck! You will recieve a $20 late fee after 72 hours. During these times of inflation that's exactly how you should treat your customers!

Just Energy Scammed Me at Sams Club!!! I called to cancel my service a month later and they promised my service with them will only stop on my next billing cycle. The phone rep hung up on me until I called back asking to speak with a supervisor!

0 stars. Went to Sam’s club in Annapolis yesterday and a rep asked if I was interested in switching. I said sure I’m interested but I need to review the information. She said okay full this out and we can send over the information. I stopped and told her this looks like a contract. She said it’s information to lock you in on the promo once you are ready. I said okay. Today (one day later) I get a contract and a congrats for being a new member. I have called my electrical supplier who said that they cannot cancel the authorization and warned me that my current contract is significantly better than what Just Energy offered me. They warned me if the authorization goes through I lose the current rate I am grandfathered in. I called just energy to cancel and the lady was great. She said she canceled it but I need to contact both my supplier and justenergy to ensure the authorization does not go through and I lose the rate I am grandfathered in. I have waisted several hours on the phone and on hold to resolve this issue and I’m still not out of the woods. I called Sams club and they are very supportive and are talking to their manager now. It’s unfortunate I am not the only one to have this issue.

I totally regret ever changing to Just Energy. My bill has tripled since I switched over. I feel cheated and scammed: now that I called to discontinue service they have the nerve to want to charge me a fee. TOTAL RIP OFF. Run far far away

Stay away from them, you will get ripped off so bad. My rate was 1.21, when I left and dte at that time was .34. I didnt pay attention , because was on budget and they lied about the rate. They are such scammers. IF you see them in Sams Club, RUN AWAY and save your money. There rate when I left was 1.21 and dte is .34, such scammers, dont be stupid like me and listen to them, because they flat out LIE!!