Just Energy Group, Inc.Reviews of justenergy.com

Response from Just Energy Group, Inc.Dec 28, 2023

Hi Abe Thank you so much for taking your time to bring this to our attention. We deeply regret to learn if any misinformation was provided to you. Thank you for letting us know about this as your feedback helps us do better. We need addtional information in order to locate your account. At your convenience you can contact our Customer Service at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am-7pm CST, Mon-Friday and 9am-6pm Saturdays CST. We look forward to speaking with you. Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Dec 11, 2023

Hi Sandy B, Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with our customer service did not meet your standards. We would like the Opportunity to speak with you further to discuss your Gift Cards in depth. We need additional information in order to locate your account. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you ! We look forward to speaking with you! Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Dec 7, 2023

Hi Almaz Thank you for your feedback, however we are sorry about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the Opportunity to speak with you further to discuss your concern in depth. We will be contacting you soon. We look forward to speaking with you! At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Dec 6, 2023

Hi George Ross, We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with same optimal experience. It will be a pleasure to look into your bills for you. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am – 7pm ET, Monday-Friday. Thank you!

Response from Just Energy Group, Inc.Nov 22, 2023

Hi Mostafa Makke Thank you for allowing us the opportunity to assist you with your concern. It was a pleasure speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 9 AM to 7 PM ET (Mon to Fri). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards

Response from Just Energy Group, Inc.Nov 11, 2023

Hello Cheryl Salaiz, Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our agents is trying to contact you at this moment. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Nov 10, 2023

Dear S Nur, Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Sincerely, Mirna A, Social Media Consultant

Response from Just Energy Group, Inc.Oct 24, 2023

Dear Almeda guy, Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Sincerely, Mirna A, Social Media Consultant