Just Energy Group, Inc.Reviews of justenergy.com

AVOID THIS COMPANY LIKE THE PLAGUE. DO NOT SWITCH TO THEM. Sales Agent from Just Energy called to our house in March 2018. Offered a good deal in comparison to what we had with Bord Gais. I was told that we could put our bill in credit by paying through Internet banking. Website advised to set up the IBAN and our account number as the reference when paying. Switching over process was simple. All ran smoothly .. I transferred 40e to the account in April. They eventually applied this credit to the bill in July. That was after sending 3 emails. Bill went out by direct debit in July. I've since transferred 80e on to the bill to put it in credit that was done in July and its now almost end of August and the money is not showing up as credit on the bill at all. I've emailed them 3 times and have NOT got one email back. I will be paying this bill with them and cancelling the account straight away. They're about as useful now as an ashtray in a Honda 50. When ye read this dont even bother replying to the comment. Just reply to the 3 emails i've sent asking for the money to be applied to my bill and the account closed as requested. If this company offer you a 'good deal' go back to your current provider, tell them what this shower of cowboys offered and they'll probably match it.. Its what Bord Gais did for us anyway. And thats why we've returned to them. If they EVER call to our house again they'll be ran from the door.

The company exhibits a continuing pattern of horrendous customer service. On May 15th, 2018, I contacted the company to change my natural gas service address from a Dallas, Ga to Acworth, Ga. I was informed it would be easy and taken care of simply. My service started at my new address on the 26th of May. I continued monthly payment as I have always done for the past 2.5 years I've used the company as a service provider. On August 2nd, 2018, there was a notice left on my front door at the new address saying my gas had been disconnected. I contacted the Just Energy. They admitted something went wrong in the billing but stated I might have to pay a reconnect fee. Absolutely ridiculous. Eventually, after quite some time on the phone, the fee was waived. My family went two days without hot water. I had to take off a day from work to wait for re-connection. And please keep in mind, this was after I had been paying month after month, on time, every time. Everything seemed fine. Today, I received another notice that my gas would be shut off. I called the company. No resolution. Asked for a manager. No resolution. They are now stating that even though they can see payments made, and I confirmed the last 3 months with them, there is still an outstanding balance of $175 that I absolutely do not owe. They state that the payments have been credited to the old address, at which I no longer live, and that I will need to pay for both addresses. Third call! They see the issue, they see where they made a mistake, and yet they refuse to correct it! I've lost money, I've lost time, and still, they are asking I provide more proof payment was made, even after they say they can see the payments! Whether through ignorance or a willful desire to collect more than they are owed, Just Energy has proven to be one of the worst companies I've ever had the displeasure of utilizing.

Very poor customer service team who make the customer nearly do all the running around to get stuff sorted . Had to ring ESB myself to get metre changed . Them they could not attach the new metre to my account to allow me to add meter reading . Can't wait until my yr contract is up to get away from them . My recommendation to all is to avoid at all cost . Not word the hassle to switch to them

As other reviewers mentioned I changed my electric supplier to just energy but their rate was 3 times higher than my original one. I ended up paying their 40 dollars gift card with high rate. At sams club they said everything will stay same and my bill was not going to go higher. But it was all a lie. How come they are allowed to lie and all we can do is just complain here? Their rate is about 0.07 but national grid's highest one was 0.05 in summer and as low as 0.03. Just energy says their rate is going to stay same but it is just a rip off. Get away from them. Get your supply from your electric delivery.

The sales lady at Sam's Club was very misleading regarding this company. She claimed that whatever rate we were currently paying, that Just Energy would compete if I called and let customer service know the rate. They didn't even offer a plan that compared when I called. I'll accept that part as being my fault for being naive. She also said that they would pay the disconnection fee "if I even had one" with my previous company (I made sure to ask). When the disconnect fee came in, I spent a considerable amount of time on the phone with costumer service trying to determine how they would handle it. I was told to email a copy of this fee to them and I followed their instructions. I never heard anything back so I called again. They said they'd put in a service request and call me back. When that didn't happen, I called back and was told that they only apply a portion of the disconnect fee to our account. I couldn't understand the customer service rep when I asked how I could be sure this would happen and how to show that it was paid. I'm already worried and fed up with this company, and I haven't even received my first bill yet... which I know will be higher than with my previous company. There was more, but for the sake of keeping this short (ish).. The reasons I switched over to this company were lies. Frustrating.

Horrible customer service. Incredibly bad wait time for help. fighting with them for hours and days over them changing a "exit fee" that should not be charged. You will NOT save money. you will NOT have better electricity. you WILL NOT have a good experience... As a college professor for business strategy and leadership, I assure you this is NOT a way to be a customer-driven company. VERY POOR...

Just energy is the worst energy company in New York!! Their ratings are beyond ridiculous.. And it's all a scam . They target low income neighborhoods all around Brooklyn.. as well as Astoria .. the Bronx .. The company never motivates their team .. & the office manager is money hungry when it comes down to sales.. they have their workers .. work in all types of weather conditions.. They knock on your door demanding to see your utility bills..to sign you up for a bogus program to increase the cost of your light and gas .. All for Commission.

The worst experience that I had!! They are charging me but They didn’t connect the electricity in my house ! They just don’t care!!