Just Energy Group, Inc.Reviews of justenergy.com

Lovely guy called to the door offered me unlimited useage for €79 a month for 1 year I agreed signed up then 2 days later get an email saying it will be €99 a month which is way more than what I pay now found them extremely unhelpful over the phone wanted me to find information they already had and were asking for photographic evidence of the quote I just cancelled it there and then if this is what it's like at the start I hate to see what it will be like in the months to come

Shady dishonest company avoid like the plague

As others have detailed in their reviews, my bills with Just Energy have skyrocketed due to an expired contract. The total for the last three months was $622 and I live in a one bedroom apartment and I keep the temperature at 70 degrees. According to the Public Utility Commission of Texas website, "retail electric providers are required to notify residential customers at least 30 days before a contract expires". I was told by their costumer service representative, that Just Energy no longer sends out formal notification letters 30 days prior to expiration, instead they include the expiration date on the monthly bill, which is in a very obscure location in fine print. This practice is not an adequate attempt to notify customers that their contract is going to expire. It would appear that Just Energy is employing this faulty loophole to increase the likelihood that consumers will not notice or become aware of their pending expiration date, allowing the company to falsely justify charging the monthly variable rate. I have called and attempted to reach a solution with Just Energy multiple times over the course of a month, every time I am told that they are investigating the situation and that a manager will call me back but I have not been able to reach anyone or receive an answer. Their customer service representatives are unwilling to offer the previous fixed rate from our initial contract, forcing me to either continue paying their extremely high rate, or seek out a contract with another company while rates are at their highest due to summer temperatures. It is very burdensome to find time in my schedule each week and attempt to resolve the situation over the phone for over an hour, only to be told that someone will call me back. Just Energy must know this and it would seem that their customer service practices make the process intentionally difficult so that consumers will grow weary and give up on reimbursement.

Terrible service, unreachable customer service and rates more than double what I would be paying with Manitoba Hydro. What a scam. And locked in for a 5 year term. AVOID like the plague.

STAY AWAY! YOU HAVE BEEN WARNED!!!! I called and spoke to Alisha and requested that my contract which was to start on 09/01/2018 because I found out that the Just Energy rates were significantly higher than I was paying with my local energy company. Alisha assured me that my cancellation was effective as of 08/30/2018 which is BEFORE my service was to start with them on 09/01/2018. She also said that she sent notice of my cancellation to my local energy company. As of today’s date, 09/08/2018 my Just Enegy account has NOT been cancelled. Just Energy is showing on my new energy bill and NO notification has been sent to my local energy company. I tried to call Just Energy and they are closed!! My natural gas rate with my local company is $2.19. Just Energy is charging me $5.42!!!! The highest I have ever paid with my local energy company is $3.32. Just Energy is a scam!!!! RUN AWAY FROM THIS COMPANY!! I am requesting that someone from Just Energy call contact me ASAP to resolve this issue. I am contacting the Michigan Public Service Commission regarding this matter as well.

A sales rep just knocked on our door. He tried to tell me that he checked our meter and we're being over charged. There's no way you can tell that from a meter. Then he said they're cheaper than anyone else around at $0.80/therm, which is nearly double their competitors. When I called him out on that, he said I was an idiot and didn't know what I was talking about. Stay away from this company, obviously nothing but scammers!

This company has the absolute worst service mindset that I've ever encountered in an energy company. I've only had service with them for less than 3 months and have already had billing errors, haven't received my bill and then been assessed a late fee and disconnection notice immediately after, and have sent emails and gotten automated responses saying that I will get a response in 2 days and then not even get a response until 3 weeks later...with a canned, unhelpful response. Note: I have a near perfect credit score and pay all of my bills on time so I'm not just someone complaining because I don't want to pay my bills and then leave a bad review. This company does not have their customers' best interest at heart and they sound like corporate drones, reciting policy from a computer screen and not taking into consideration what's actually going on in real life. I will be switching companies today.

I’ve been a loyal customer for over 4 years, the first 3 without a contract and I was very satisfied with the low prices. About a year ago I signed up for a year contract and when it expired I was gonna stay without any contract because of my previous good experience and trying to move out from my apartment. That’s when I got a slap in the face with a high bill! When I called I had to learn that they started to charge me c21/kw without notifying me about the price change! I was expecting to pay more, but not this much! Their best offer to stay was almost c14 after paying 9.8! I switched immediately and never will go back nor reccomend just energy to anyone. A store sales person offered c12/kw when I asked for non contract price... It’s a shame how badly they treat their loyal customers!