Just Energy Group, Inc.Reviews of justenergy.com

RUN.. I signed up at Sams Club in December 2018, their rep said that I will save on average half and perhaps more. I received my first bill last week after they completed the switch in January and they charged me three times MORE than my previous carrier. DO NOT SIGN UP WITH THESE GUYS. I have learned a good lesson. If someone offers you to switch, make them show you how much you will save in writing. As a college student, I am frugal because of I have no money. These people should be ashamed of themselves for preying upon people with promises they know are not true.

Run from this company! I have been a customer for about 4 years and had a good experience with the rates and services until today! I moved from one place to another and transferred service in December and as of today I still have service at my old and new address! I went online and did the transfer and stop service for December 7th and 10th and I haven’t received not one bill to say I owed anything and that there was still service at the old address. How I found out is my husband went online to pay the new bill and was fishing around on the website and seen a total of $185 worth of charges from the previous address. How is that possible and we’ve been gone from that address since December 9th? So, I got on the phone with Just Energy for the representative to say, he doesn’t see where I submitted a request for the lights to be disconnected at the old address. I told him that the new service and the disconnection of the old service was done online and he outright said that there’s no proof and that there’s nothing they can do! First off, I’ve been a loyal customer to Just Energy and my record shows I’ve never had service at two addresses for more then a couple of days. I usually don’t complain or do reviews but it’s a slap in my face to charge me and see that I’ve been paying my new bill but haven’t been paying on my old bill! Clearly, that should throw up a red flag! I’m just through with this company! There’s a lot of competition and don’t need this added stress!

If I could give this company a "minus" star I would. My dad was "tackled" by sales people as he walked into Sams Club and talked into changing from AEP to Just Energy. They use their "rewards" or gift card to lure people in. He was told that his rates would be alot lower and that he wasn't locked into a contract. The first bill our electric bill was high, but figured it was from running the furnace more because of the cold temperatures. That's not the reason. Got another HIGHER bill so my dad spoke with AEP this morning and found out that Just Energy is charging us 7.1 per KWH! AEP is under 6 per KWH. Doesn't sound lower or any type of savings to me? My dad called Just Energy this morning to cancel and they were rude as can be! He asked for a name and a cancellation number. All they would give him is a number (77145) and said that it would be a couple of months before we are cancelled. So that's at least two more HIGH electric bills. I'm going to speak with Sam's Club about how this company preys on the stores reputable customers while they are in the store to SHOP! Not to be lied to and cheated into services that alot of people are caught off guard to buy. Them giving you a $40.00 gift card as a "reward" doesn't come close to what they are gouging and stealing off people with their charges. Not to mention the elderly and disabled that are on fixed incomes that will listen to their sales pitch of saving them money! It's not like they are giving out "free samples." I think this is downright criminal of this company! I do know that it's a very unethical and a desperate way to get customers.

I received a call from this number +1 817-886-0241 pretending to be from just energy she knew my name and instructed me to call socalgas and overall I don't like the way I see the charges it's skyrocketing. And it seems like the agent or someone in their office is a scam I'm so worried my whole information was given to just energy agent I regret signing up

One star is too many. Caused a $150 increase in my bill. All separated and clearly billed by just energy

I was talked into switching at a Sam's Club & told there was no savings but I would get a $45 gift card and "Perks". The price per cubic foot is almost twice the cost of Consumers Energy! Cancelled as soon as I could. Stay away from this scam!!!

All lies!!!. They promise you will save money on your bill but my bill was coming out 2x more expensive every month. My gas bill would normally be $15-$20 a month and with Just Energy it was coming out $50 every month. Just cancelled with them as a 3rd party and went back to my regular gas company. Dont waste your time or money!! they will screw innocent people over for their profit!

It's a total rip off. I got tricked into it in Sams club with the claim that my rate doesn't change. My first bill went up by more than double. I could figure out it by looking at the rate per Mcf.