Just Energy Group, Inc.Reviews of justenergy.com

What a scam. Just received a collection notice to my late Father's estate. He doesn't even use them and doesn't appear he is even in their service territory. Routed to endless phone chain. Person at 800 number refused to let me speak to a supervisor. It's a joke to call it a customer service department. Will report to all authorities for attempted fraud.

I get this stupid letter in the mail saying my utility account is past due. I’ve never Had first energy. Never will. It’s all a scam. My electric bill is through another company that’s automatic deducted and my gas is on a co op auto deducted as well. Sad that this country has come to this and sooo many scams. What happened to honesty and working for what you have. Ridiculous

They are the most expensive electricity company out in Texas! They have no common curtesy when assisting a valuable customer. When you have a question they take a long time to answer. I would never advise Just Energy to anyone.

Nice representative (E B) inside Samsclub explained me that they will help me switch to Just Energy as a gas supplier with DTE without any change in price. My bill will only show Just Energy as the supplier. He promised there will not be any change in billing. Now I got the first bill and to my surprise it was 3 times more than what I was paying to DTE. This is a trap and rip off by Just energy (may be representative). I am not sure how Samsclub will allow them inside to sell the product to their members.

I was recently charged a procurement charge by Just Energy on my Socal Gas bill for this month and last month which doubled my monthly bill. I called Just Energy to get information on the charge and the representative said she had never heard of that type of charge and to call back in 72 hours to becuase she was going to put in a request to the billing department and have them look into it. Why couldn't she just transfer me to that department!? She said she couldn't and to just call back. I'm very upset!

I never had any services with Just Energy, however their "collections department" blackmailing me for past due account for $50. Filed complaint with BBB. UPD. Later I found that they switched my service from my local carrier to their company without my authorization and signed me up for 5 years. When I asked to provide me with the copy of the agreement they told that I signed commitment over the phone. Unbelievable.

I have been a Just Energy customer for three years. I have recently put solar panels on my home and one of the reps changed my provider. I told the rep. from the Solar Panels that I wanted to go back to Just Energy because I did not want to pay an exit fee of $175.00 to Just Energy. I received and e mail from Just Energy, stating "Stay with Just Energy! Exclusive offer inside. I called and talked with one of your representatives today 3/7/19 @ 3:30 to about 3:35. Her name is Adriana. I told her that I had told my Solar Panels rep. that I was going back to Just Energy. I also mentioned that I needed Just Energy to provide my electricity in my apartment in San Antonio. I gave her the address and she said that she would check to see if Just Energy could provide my electricity. She then told me that this company does not provide energy to my address. I then asked her then what we could do and she said, she couldn't do anything and that I had to pay the entire bill of $360.73. I told her that I would be willing to pay what energy I had used but that it would not be fair to pay also for the exit fee, since this company can not provide energy to my new home. Since she could not help me further I asked to speak with a supervisor and she told me that there wasn't one available. I told her that she had my cell phone number and as soon as one was available to have them call me. it is 4:15 at the time I am writing this and yet no call. I am extremely disappointed in this company. I would sadly say I could not recommend Just Energy to anyone. I hope a supervisor can call me so that we can resolve this.

i had a rep come to my door and they signed me up without my permision i had to get a phone call and they told me i siwtched and i was like i did not they sighned everything without my knowledge!! I had to hurry and cancel that!