Just Energy Group, Inc.Reviews of justenergy.com

Been with them for almost a year, I only got them because they didn’t ask me for a deposit when trying to connect, but I regret it sooo much !!! I live in a small 2 bedroom apt and my bill is always more than 120$ !!!!! Does not make sense since I’m the type of person who bearly has the lights on, and I live with my two baby’s WHO CANNOT REACH TO TURN LIGHTS ON!!! I used to have a different company and at that time I would have lights on 24/7 and never payed more than 80$! But now that I take care of my energy and come switch to Just Energy mi bills are over the roof! I’m already looking into switching to another light company because this is RIDICULOUS!

Sales person never give you correct information, using Socal GAS and then sales just come to your house saying they give you better rate bla bla bla......... they never mention socal will charge you transportation fee which makes the total lots higher than buying from SOCAL..... so many trouble. Should I just kick out all the sales from now on?

I had no intentions on being a customer. I did not enroll but because they already had my bge acct number, I was billed. I called to cancel and file a complaint. Nothing was done until I called the commision of public service and even then they said the call had nothing of me saying I did not want to enroll, which I am furious about. Im a struggling intelligent nursing student and mom or three why would I enroll to make my bill higher. This is a true testiment to the type of company they are. #Moneyhungry #Rippingoffthe littleperson

I been with just energy for 4 years I’m about to get myself out of this service real soon find me somebody else to go through u can’t good service if u going be a few days late they want charge u just being late in I feel like that’s not right

The service was fine while I was a customer, but after changing providers, they continue to try and double collect the last payment. They also tried to charge an early termination fee, when I ended the service on the date that my contract was up. Really screwy company to deal with.

I’ve been with this company 2 years and for Some strange reason my payments are posting to the wrong account repeatedly consistently I shouldn’t have to pay you and call each month to tell you how to post a payment accurately How hard is it to post a payment to the correct or active account?????? When I call it takes 90 minutes per call to have the money moved and repeat in 2 months. Asinine. It’s time to disconnect Just Energy

RIP off. Worst company ever. Wouldn't recommend it to my dogs. They are not a trusted company.

Not going to waste my time even writing a review, you can easily tell from simply googling that these guys are crooks. Wish we had done it before the thief rang the bell and shook our hand. Contact me when the class action occurs. I want in on that. In regards to reply by just energy: You think we HAVEN’T tried to resolve this by contacting you!? We literally have contacted you over a dozen times. We either receive rude customer service who couldn’t care less and are hang up on us or leave us on hold forever or empty promises from customer service people who say “Its all taken care of, no worries, you will get a credit back in a couple of weeks” Only to REPEAT the same phone call all over again! Empty promises! We even messaged the CEO on LinkedIn and NEXT we will be contacting our local news who does newscasts on these rip-off companies! Update: After inquiring with PG & E about the the best course of action to cancel our account with this company and get some resolve to our repeated requests and phone calls to Just Energy (repeated phone call went nowhere and resulted in being hung up on, left on hold forever and empty promises), PG&E told us to file a complaint with the Public Utilities Commission. I highly recommend if you are having issues you place a complaint. We finally received a phone call from someone at Just Energy who said they would handle it and refund us the money we had repeatedly been billed despite calling multiple times to cancel our account ( we had called immediately upon getting our first bill when we realized we had been scammed). We had hope after that phone call....BUT....RIDICULOUSLY we received a phone call from Just Energy a few short days later attempting to COLLECT our past due balance. This is crazy!? How is this place in business? Update 7/17/19: Received another phone call attempting to collect money that we do not owe. Also realized that the same number has been calling us repeatedly every day.