Just Energy Group, Inc.Reviews of justenergy.com

I signed up at Sam’s and was told I could cancel at anytime if I was not satisfied as long as I called in and noted it on my account. I kept the service for 3 months and decided to cancel because free nights was not working for me. The rates are ridiculous if you don’t use as much during nights. I’ve never paid so much in my life. I called and they tried to offer me a supposedly better rate for me which was also ridiculous at 14 cents. I declined and finally got them to note on my account. My last bill of course included my exit fee that I was promised would be waived. I had to call these people over 5 times until I finally got someone to help me and remove the fee. I check online for my last bill and they removed the $175 exit fee, but charged me the $150 fee they paid to have me switch over to their service. The lady that signed me up never mentioned this, but it is in the contract so my fault for not reading the fine print. Total rip-off. I’m now signed up w a company paying a little over 8 cents per kw.

I was in Sam's Club and a pretty little girl approached me and gave me their spiel. Told me that their price was 11.9 cent per KWH including the Oncor charges, with no base charge,free nights, and no exit fee. Sounded good, so I decided to try it. She wrote the information out on a Just Energy card for me. The next month when I got my bill, it showed 17.8 cents per KWH. I called in and complained. They told me I had signed a contract showing 17.8 cents per KWH. It was an electronic signature, not mine. I reported to the PUC of Texas. Be careful what you sign, and read everything before signing. These people are Scammers! Don't trust them!

I changed from the rate shield elite plan to a nights free plan. The EFL states the 2000 kwh will be @ 14.2cents, it's being charged at 20.4cents. With a note at the bottom: "Please note that your Energy charge has changed by .013063/kwh." On my bill it's a $147.00 difference. No notice, no reason just a small note on my bill. Very dissatisfied with this issue. Now let's see what excuse I'm given.

This stupid company mislead me like many of you. I was promised a $45.00 Sam's gift card and NEVER got, no one wants to own up to it, I'M ANGRY!!! I still have the flyer and it's a just energy plan, but no gift card. I'm sick and tired of LIARS!!! Don't enroll with these scam artists, I've warned you.

Worst company ever. Door to door agent sold me their service. Was to take over my account on 8-8 when my current contract ended. they took over on 7-22 and therefore I have been billed a $135.00 early termination fee. I was quoted 10cents per kwh got the contract in the mail was actually 20.2 per kwh. Liars. Liars. I am still working to get my $135 back. incompetence. My case was escalated and some one was to contact me with 48 hours--that did not happen either. Then was told they need 3 more days. I waited still nothing. A Cheryl Privee was to call me back by 5:30 yesterday. Guess what still nothing. I have emailed them again. No response. I have reached out to my local TV station for help. I will be contacting my attorney need be. Run run run away as fast as you can. Scammers!

Sounds good but it’s a total rip off. I was told I could cancel at any time without a charge. I’ve tried to call a number of times and just get the runaround. Submitted request now two times via email requesting service to be canceled and still waiting. My bills more than doubled every month! I’ve only had them about 4-5 months but there is no way I’m paying their outrageous charges anymore. My bill more than doubling is not at all how this was pitched to me.

I just realized that I am paying two companies for my gas bill and I somehow I was talked into this. My bill has more than doubled. I called today and asked to cancel my account. The customer service rep told me to call back tomorrow and make sure that my account was actually closed. I cannot afford to be scammed. Things are too tight as it is

I signed up through a 3rd party for Just Energy ( my first big mistake ) I was quoted 9.2 per kilowatt hour and no base charges. When I received my first bill it was 11.01 per kilowatt hour and all of the base charges. I filed an “ investigation” through them and they said I would hear back in 5-7 business days, never heard from them. I called and endured very long hold times. Finally spoke to a young man who said he would send me documentation by email that I would not be accessed a cancellation fee for leaving Just Energy. They never sent the email. I called back and spoke to someone in the retention department who then told me that they never send these kinds of things out on an email. Unbelievable. How do you run a company that doles out so much misinformation? I am now waiting to hear back from a manager in one hour. I have a life sized picture of this happening... I have as of today, gone back to my previously company Reliant, who I never should have left, they do what they say they’re going to do. If I hear anything from Just Energy about my having to pay ANY cancellation fee, I will take them to court. I have the money to do it and I will do it just to make my point. Do not, do not, sign on with this inept company, if you do you will be so disappointed.