Just Energy Group, Inc.Reviews of justenergy.com

My first contract with Just Energy was good. It was for 2 years and I was satisfied with my contract with them. The second contract was also good. The same thing. I was satisfied. When that contract came to an end I got into a situation with them that I had to set a new contract with them against my wishes but I couldn't get out of it without paying the exit fee. Being in my 70's and on a very fixed income I worked for days with them to come up with something I could afford. They offered me a deal that was a lot more than my previous contracts with them. Finally Delgado, the rep I was working with said he had the perfect deal for me. He went over it all, said that the final amount he stated to me included pass through and deliver charges. That was what I had before. Also because I live in a small living space and hardly ever use up to 1000 kw a month I was told this deal was for low usage. That's not what I got at all. My contract included a high delivery charge and I was billed 5 cents more for using less than 1000kw. My bill kept going up even though I kept my cooling set at 78, When my bill doubled I then set it to 79 sweating most of the time but trying to keep my bill where I could pay it. That month it went up $10 more. So now my bill is more than doubled. I am locked in a 2 year contract and if I had $175 extra I'd get out right now. I will never use this company again and I urge everyone that is looking not to use them. They tell you anything but they lie. They lied to me. If I could sue I would. There are companies that include delivery and pass through cost. Trieagle is one and I am anxious to get done with Just Energy and move to a company that does what they say. I know Tri eagle does because my daughter uses them. 1/4 of my social security check goes to my electric bill.

I believe this to be scam. I was promised a gift card of 70 dollars. It took months to receive it, then they gave me a none active card, nothing on it! I been calling for two weeks!! The number that came with the letter I get the same people helping and the same story of we will send it to that department and it should work in 24 hours. Nope not true! I been told this 5 times now! They used the gifts card to get u signed up. They promise but scam u and lie! Dont sign up for them! I been in contact with other customers as well and they get the same story. I will be making phone calls today and reporting them. I will be canceling my services!! They are a joke ! God forgive them and taking advantage of people and scamming them! I'm in New Jersey so plz dont fall for their scams!

It has been a terrible experience with Just Energy. I paid more to this energy company each month than what I pay for my car loans. I was supposed to save a lot of money when their rep made me sign up promising all the nights free and I can use our dish washer, washer/dryer in the nights. Let me tell you, we used to use dishwasher every day in the mornings and washer/dryer mostly in the evening before 9 and this was with previous electricity provider and I never paid more than $200 per month. Ever since I moved to this company it is all so weird how they bill. I have no way to verify how in the world we used so many units during the day when the majority of our load we are trying to put during nights which of course they said its all free. I have no way to verify they're not scamming some how. Y'all don't believe, I moved to this company and I started paying $450 on an average each month. The even more disturbing fact is we moved out of our house and now listed for sale. Since 45 days not even a single bug living in our house and I put the AC to 80 deg and that's all the electricity it is suppose to use except refrigerator. I still get ungodly 300+ bill for the month I don't use. Now, I just checked my weekly usage estimate and it showed me I'm heading towards estimated $270. How????? I mean HOWWW???? I'm not using anything and the doors are locked. I must have paid over $2000 in last 4 months which I never touched that amount for the entire year with Green Mountain or TXU earlier. 4 months with JUST Energy - Over $2000 (2 adults in the house) 12 months with previous providers - Less than $2000 (2 adults in the house) I will be reaching out to you guys for compensation towards all the scam and If I'm don't receive enough explanation of all this nonsense, I will be filing a compliant Public Utility Commission of Texas. I encourage everyone here to file a compliant against such companies. I lost sleep over my electricity bills.

If i could give 0 stars I would!!! Worst company ever. They reel you in saying your will save going with them! Our last bill $886 for a residential home! Not a business! not a mansion!! The bill before that $500 (mind you this is a 3 bedroom home and everyone is always at work). I called them to have them come check the meter, they said they dont due that and the amount is correct! This is absurd! I dont even think businesses have bills that high! BEWARE!! They are all about money! We never paid more than $200 before this company! DO NOT USE THEM!!!

I wouldn’t give them any stars if possible. I signed up at Sam’s with a nice representative which compared my previous bill from a different provider and said I would’ve saved about $20 on that bill if I was with Just Energy. Since my previous contract had expired and they were not offering me any reasonable rates I went ahead and switched to Just Energy. My bill is DOUBLED what I normally would pay in September! Never in 8 years have I ever paid this much! I called and spoke to Angie and she could not help me with this bill. She offered me to switch to a different plan for the following month but that was high as well. I asked for help with this bill and she said there was nothing she or any other representative could do except file a complaint and someone would contact me within 30-45 days! What?! Ridiculous! I’m switching and letting everyone on my Nextdoor know not to fall for what I fell for.

First of all, the rep at Sam's lied. I told her that I have been with TXU only and no one else. I told her my bill has been $177 a month and that's the highest I have ever paid and can she do better? She said of course we can....(sucker). My first bill was approx. $196. My second, third and fourth bill have been over $200 and the bill I just received is $259.00 The scam is they tell you nights are free (BS) I keep my house at 84 friggin degrees during the day and turn it down to 80 degree when it suppose to be free. I would like for them to tell me how in the hell it has jumped so high from TXU. I NEVER paid a $200 electric bill with TXU and I kept the thermostat at 80 during the day. 78 degrees at night or lower and ran a small window unit during super hot days for my Alaskan Malamute. By the way, their rep told me if I was satisfied, she would make sure I wasn't charged a penalty fee....another lie.

Customer service representatives disconnect your line to get you to pay more for rates and service charge. Meanwhile, they do not help you to resolve intentional overcharge problems. Customers need to take care of their problems.

I have been with just energy for about four years. Everything was good until I found out I have stage 3 breast cancer. My service was disconnected last month for non payment because while going through chemo you have to pay for your treatments in order to stay ALIVE. I had to go back into sergury and by the time I got released from the hospital my service was disconnected again. I called just energy and informed them that I could have the money to them Friday and could place my debit card on file for payment and asked if my service could be restored. However the manager told me that the system would not allow them to issue a connection w/o payment. I thought just energy was for it's customers especially when temperatures are 99 to 100 degrees in Texas. I will be looking for another service provider. If just energy treats their customers like this when they are fighting to stay alive then I cannot do business with them.