Just Energy Group, Inc.Reviews of justenergy.com

Had this company for 2 months now. My bill has continued to increase rather then decrease like they said. I compared my electric use from Ambit to when I switched over to just energy and the usage is the same but my bill has almost doubled. Not sure how this is even possible if my nights are supposed to be free??? Worst decision I made by switching.

I disconnected their service, they never sent me a bill and just sent me to collection. I never refused nor declined to pay. THEY SUCK, STAY AWAY!

I paid my bill and cancelled services and recieved a $100 check in the mail months later and now just energy collection is saying i owe $143.57 and its going to my credit this is the 2nd email i called just energy and they said i dont owe anything and sent a message for someone to contact me no one did the phone didnt go thru when i called just energy collection the first time the second time they hung up when i told them i paid and cancelled i was on hold for 45 min before i hung up waiting to speak to a manager the 3rd time

I signed up with a representative I met while walking in Sam’s Club. It was an impulsive decision. I found out that I would get free nights and then pay 18.5-24 cents per kilowatt the rest of the time for the 100% renewable energy when I received the contract via email. I knew right away I could not afford those rates. I contacted them to request cancellation. If I have to pay termination fees for service that has not even started, I’ll pay that. A single electric bill outside my budget would be worse than paying the one-time $175 early termination fee before the service has even started. I usually do my homework. I was having a bad day.

I am not understanding why they are charging me $150, when they discontinued the service. I should've never signed up. I have called several times and they hang up. Now I receive an email sending me to collections? I paid my bill, what is this extra $150.48? Please Just Energy, contact me and stop hanging up.

I had them first 2 years and switch to another company for a lower rate. I called into the company to notify them and was on the phone with a lady for about an hour as she canceled my billing NEVER once did she express there was no need to do such a thing as this would disrupt service with my new provider!!! My gas and hot water was cut off and I now have to pay my new provider a $75.00 reconnection fee. My thing is the customer service lady in that whole hour of asking a million questions did not once inform me of the unknown (to me) consequences. My only goal was to discontinue paying that company NOT to disconnect my service... (in GA it's all regulated by one company) Now I had to get my credit ran again, pay a $75 reconnection fee and am out of gas and hot water (single working mom with a son) for the next 48 hours. I called and spoke with some guy who transferred me to a "manager" per my request his name is so called Diego #15532 and all he did was give an apology and blame the new company when I asked for him to escalate it to his supervisor or superiors he REFUSED!!! and instead gave me this email cssouth@.... I'm a beyond furious and DO SUGGEST THAT PEOPLE BEWARE OF HOW THEY DO BUSINESS!!!

Just energy is the biggest scam

If I could give Just Energy 5 negative stars I would . when I first signed up with them I was paying .8 cents a Kwh. Over time I noticed by bill was getting larger. A couple of months ago I got my bill and it was nearly DOUBLE. Come to find out, my rate was raised to OVER 20 CENTS A KWH. These people are crooks. my final bill with Just energy was $443 and I live in a 2 bedroom apartment. I DROPPED JUST ENERGY LIKE A HOT POTATO. I hope the owners of this company are proud of the way that they steal from the working person.