Just Energy Group, Inc.Reviews of justenergy.com

This company is the wrost company i have ever dealt with i paid my bill on the 4th and they shut my gad off on the 9th i call them and they say my account is active and ask me am i sure my gas is off like Really i wouldnt be calling if it was on now i have to wait 3 days to have my sevice restored because somebody there didnt do their job the customer service reps are rude if you ask to speak to a supervisor they dont let you and the call mysteriously drops none of the reps speak English very well and they try to fault you for the mistakes they make once my contract is up with these people im done will never use them again or recommend anybody to them.and when i call customer service i want to speak with someone in the USA and not in india or whatever country they find these people because they dont have a clue of what they doing

Total RIP off keeps telling me I signed up from a door to door guy and I have gas thru them and that I have a balance with them how is that when I have so called gas since I've had gas service in the bs 🤬 city

I been dealing with them since August and they charged me every month 3 times more a month than PSEG would have..... I just called and cancelled and no refund even provide for the huge charges.... smfh

Very dissatisfied with this shady company. I've been dealing with them for the past 8-9 years and they "change" their policies every other month, worst of all they throw in non-existent charges and threaten they will disconnect their services if you don't pay their trumped charges. You can't dispute anything because calls are dropped or your number is "blacklisted" and no will take your call.

Was approached in ShopRite by a rep. Promised a $75 gift card and never received. Whenever I reached out to company, they could never find my account. Looked at my utility bill and they were charging 3x what my company charged for gas and electricity delivery. Sent an email asking why and requesting a call from a rep and received an email saying they would process a cancellation-how if you could never find my account??? SCAM SCAM SCAM!!!! Do not sign up with this company. The few times I called I was transferred to offices in 3 different states none of them being NJ. Was even told they don’t even service here?!? I better not receive a cancellation bill for this either. Highly unprofessional and misleading!

Worst company to do business with. They send letters stating you will be automatically renewed months ahead and when you call they don't notate your account and then turn around and charge you an exit fee of $150 for a month left after paying on time and even early for 3 years , the length of the contract btw. Was told to renew by 10/27 but then contract isn't up till December who does that.

I just spoke with Alex a customer service rep and Suzan, a supervisor. This is the 4th call to Just energy. I was told by another supervisor that I would not get my reimbursement for over charging me for electricity to my home. I've shown the back 'n forth email. Still, to no avail nothing gets resolved. Suzan told me my account sat in limbo without status. Meaning, even though another supervisor called and said he'd listen to my phone call on July 30, 2019 about my cancellation of your service, for which he did not listen to the phone call. Now, Suzan said to give them another 24-48 hours to get back with me. I asked Suzan for the complaint department of Just Energy. I told her I need to let the company know the incompetency in the company. She asked me to give them another chance, I mean, really?? What about me ??? This was my 4th call to you guys. Just Energy overcharged me since July 30,2019 through November 20, 2019. This company is a real scam. They charge more than the local electric company. Sad company with terrible customer service. All I asked was to do what's fair. You overcharged me so give me my refund.

When I was approached to sign up for Just Energy I was quoted a $.05 per kWh rate. I was currently with NRG at a $.06 kWh fixed rate. I live in a two bedroom apartment and I wanted to cut cost so I was optimistic to the lower rate so I agreed to the rate. I believe I signed up in August and received a bill for $135.00. However much to my surprise I received a $300 bill the following month. While looking over my bill, I noticed my rate changed so I called customer service. The first time I called the csr, she was sympathetic to the fact that I was misinformed and requested for a supervisor to contact me. I waited about a week and decided to call in again after no response. The second time I called in the csr was quite rude. She suggested that regardless to what the Just Energy representative quoted me I should have read the document instead of taking his word. She then went on to explain that it is an initial $.05 rate that will fluctuate every month. She then transferred me to a supervisor that explained the same. I was so frustrated at this point because I was completely misinformed and would have never signed up for Just Energy if I was aware of the correct terms. I explained to the supervisor that I wasn’t concerned about the amount of electricity I used however it was the rate at which I am being charged. To be honest this is a complete disappointment. My whole goal was to save money when now I’m spending twice as much. I think when your representatives approached people to sign up they should be honest and forthcoming with the correct details of the terms. I feel as though I have been taken advantage of and lied to.