Just Energy Group, Inc.Reviews of justenergy.com

April 23 2025 - signed up for JustEnergy. Was told they would call and cancel my Reliant account for me. April 26 2025 - reviewed JustEnergy contract and noticed the wrong address was on it. No big deal, I called and had them fix it May 20 2025 - received an email that the old (incorrect) address had its service switched back to their provider. May 23 2025 - received a bill from JustEnergy for $36.10 - confused, I checked my Reliant account and sure enough, it was still active. JustEnergy has my account as no longer active, so I can't login. I call customer service and I am told that "my JustEnergy service was turned on for 2 days and then JustEnergy was contacted by my service provider and told to cancel as I was a customer of a different provider." Then, JustEnergy cancelled my service. I received zero communication about any of this. They are still expecting me to pay the $36 for the 2 days of service that I never actually received at my correct address. Incompetent is too soft a word to describe this company.

Terrible company ! They don't update your bill when you make a payment and overseas bill collectors call and harass you despite paying your bill. Online bill portal is hard to navigate and doesn't show recent payments. Steer clear !

Scammers. We signed up with Just Energy after hearing their sales pitch at a Sam's Club. They ended up charging us double what our previous company had, lied to us about it, and always seemed like they were just trying to get us off the phone. After the first month we went back to our old energy company, and after doing some research and reading reviews canceled the credit card we used to pay Just Energy because so many people are stating they'll charge you anyway as long as they have that info. They've since been trying to call us all the time, sent e-mails, etc and we've just been blocking the numbers and marking the e-mails as spam and such. The straw that broke the camel's back was Saturday. We were alerted to a line of credit that was opened without our permission trying to charge us for the past few months all at once and labeling it as delinquent payments. Tanked our credit score, and we had to wait until today to call the credit companies and sort this out. We told them everything, provided receipts, and said we want it removed from our credit history. We're also going to be contacting law enforcement to see what they can do about this because enough is enough. Read reviews across all the major websites and see for yourself how bad people are reporting this place as. And if you see their reps in stores don't talk to them, and if they're coming door to door in your neighborhood ignore them - and call the cops for trespassing if they're insistent and won't leave as I've seen a few reviews state. Edit for the reply; this is a generic copy/paste reply trying to get more information out of people to continue to scam them. We no longer have an account with Just Energy to give information about, and I am absolutely not giving them our new numbers and our names so they can continue to harass us.

I closed my account with just energy 1 year ago paid everything,and because of an error or mistake on their system it showed that I owe them $194 even that I have a email from the company that my account is closed and paid off, nobody try to fix it and they just sent these amount the a collection.

Was disconnected for no reason on Saturday their office is closed on weekends...so I called another company and got it turned back on...now just energy wants an early termination fee of $175...they disconnected me..their mistake

They did not put me on the plan I requested and did not credit me or buy back my solar generation leading to me paying a regualr electric bill although I’ve had solar for 1 and half years and won’t give me any credit for all that wasted energy and time

Moved to this energy company in August after a recommendation from a friend and so far I have had no issues at all. However, I was recently a victim of credit card fraud where I lost quite a bit of money and so my card was cancelled. This then meant my Autopay was not successfully taken, however the minute I was notified of this I paid immediately. Just Energy also confirmed that they could see my card had been cancelled due to fraud. However, despite this, I was still charged a $20 late payment fee. My account shows that no payments have ever been missed. You would think that there would be certain circumstances and contexts where a late payment fee is not issued. As it seems I have been penalised further for having my credit card cloned which was obviously an upsetting experience to go through and completely out of my control. Customer service hasn't exactly been great regarding this matter. Currently wouldn't reccommend to anyone and will be moving companies as soon as my contract is up.

They are trying to charge me for over $500 for an electric bill I never signed up for nor ever agreed to.