Just Energy Group, Inc.Reviews of justenergy.com

I keep getting calls from this company, saying I owe money yet I've never heard of let alone would ever deal with these ppl. The calls come EVERY DAY! MANY TIMES A DAY! I block the number and still they change numbers and call. I have called back and requested my number be removed and get attitudes, nasty responses, hung up on and the last one a person called and left me a voice mail heavy breathing and ends singing... I shared that one with my husband and Sprint.. since he works for them. I'm online right now trying to find a way of bringing A LAWSUIT AGAINST THESE PEOPLE! I am beyond tired of this.

I have tried repeatedly to get someone to answer the phone or respond to an email. Neither works. Stay away from the company.

A scam. Now passing thirty minutes on hold. Also have requested call backs. They supply both my natural gas and electricity. Wowsa. Im sitting in front of a gas bill for 441.99 and an electric bill of 292.15. Keep in mind it’s been a mild winter for Chicago. My electric rates almost quadrupled and my gas rates doubled. I’ve requested numerous call backs and decided to just bear down and wait on hold for a response. Same results. If they don’t respond soon my attorney will be in touch with the Illinois commerce commission, among others.

CONNED BY YOU AND SAMS CLUB! I want to be taken off as a customer RIGHT NOW!!!

I signed up for Just Energy at Sam's Club and was informed that I WOULD NOT see a difference in cost .. so why not?? Then I got letter stating Just Energy is NOT available in my area. Oh well ... is what it is. TODAY I receive a bill showing Just Energy gas charged me $ .4758 and that SEMCO is only $ .182 ...SERIOUSLY... so I'm charged an extra $100 for my bill. WILL be calling both SEMCO AND JUST ENERGY TOMORROW and I will be stopping into Sam's Club cause they were there last weekend CONNING people

Just recently signed up for this company 2 days ago and I wish to cancel but every time I try to call they just keep me on hold. I’m currently on hold as I’m writing this, 25 minutes so far. I spoke with a representative online and they said someone would call between 3-4 but now the representative won’t even answer me. If this is how the customer service is handled at this company, I don’t want any part of it!!!!

I signed up for this service at my local Sams Club during the summer for the free nights (9pm-7am) and weekends plan. I noticed that my bills almost doubled from my previous carrier and called to inquire. They advised me that they enrolled me in the wrong plan which was NOT free nights and weekends but a set rate that was significantly higher than what I was paying with my previous carrier. After arguing with them , they required proof of the plan I enrolled in. Fortunately, I save the information as well as the name of the rep who signed me up. They finally agreed to issue me a credit for the difference between what enrolled in and what I was charged but I have yet to see the credit. I have called every two weeks for the last three months and they tell me they are "working on it with the billing department" but unable to give me any information. When I call the billing department the line is busy . The biggest run around and absolutely zero customer service. I am not sure where they are located but the calls come from Canada.

READ THE REVIEWS!!!!!!! Just Energy did the Exact same thing to me in November 2019 to December 2019! I got a $25.10 disconnect notice first which was odd. In days it turned into$269!!!!! And I had to pay 50% that day to give me an extension of 10 days! 4 days later they cut it off! Without any disconnect notice!!!!!!!! They just generated a $418 bill in conjunction!!!!! After the payment was made of the 50%.I was side blinded picked up my thirteen year old ( with respitory issues since birth), I tried to open my garage . . . No power at 8 pm at night!!!!!!!! I had to drop my son back off to his grandma. Sit in the parking lot and think . . . My mother just passed and I had no refuge . . . So I had to take my grocery money and get a room at 10pm for $65 until 11am!!!!!!! I am calling Austin and my Attorney along with my$25.00 disconnect notice to a $269 . . . To $418 in less than 60 days!!!!! If anyone wants to set a claim against them. . . Do it! Don’t let them just give you reviews to write!!!! Centerpoint said they had the order to cut them off from just Energy! One of there reps hung up in my face last night!