Just Energy Group, Inc.Reviews of justenergy.com

So I have never heard of this company and they wrote my mother 2 letters thanking her for being a customer when she never signed anything. It says her account will be closed this October 13th 2020. We tried to call to find out what this is an theres no person that is answering. As far as we are concerned this is a scam as both letter have two DIFFERENT account numbers.

Worst Energy company ever, never never use this company, consider this company like a fraud company, I hope if there is zero for it, only good for the first month, then you just all different charges from nowhere and make it very expensive, hard to talking to a Service people, The service people always friendly but the charges are way to high,will not use this company ever again

I would put 0 stars if I could. This company is unethical and criminal. I brought my accounts (2 properties) up to date in order to cancel my service with them (which I made clear to the rep when I settled my account). After doing so I later received additional billing for almost $1500 they claim I still owe. That amounts to $4600 for 2 properties for just 3 1/2 months service!! I pay 1/3 that amount with my current provider. I have contacted them a couple times to try to resolve this dispute and no one has been able to justify the exorbitant charges. Now they're sending collection agents to collect. A NIGHTMARE! DO NOT SIGN UP WITH JUST ENERGY!!!

I have been a customer for way too many years for me not to get to use my points. I like Just Energies prices. I tried to log onto my account to use my points and it said my account had been suspended. There has to be a good reason as I am a loyal customer. I wanted to get a gift card for my daughter. Ugh

Just Energy continuously changes due dates on billing. They charge late fees when our bank, Wells Fargo, shows Just Energy received our payment as much as 5 days earlier. For example, our bill was due on 9/14. Wells Fargo showed Just Energy received the money on 9/11 and was cleared on 9/11 but Just Energy Wants to charge us a late fee AND ARGUE ABOUT WHEN THEY RECEIVED THE MONEY!! Just Energy sucks! We call them every month to complain! DO NOT GET SUCKED INTO USING JUST ENERGY!

I contacted Just Energy Perks program today to redeem my points. I was told that they are no longer able to honor the perks program. I've been a customer for over 3 years. I planned to use my points for gift cards for my grandkids birthday... I am furious about this. It's next to impossible to speak with a human reguarding this matter! When I visited the perks website it clearly states that customers who are already enrolled will continue to accrue points for redemption. What kind of bull is this? ***Why can't I get your email so I can send you my phone number?***

I got scammed by a sales rep thinking my bill would be lowered and on my PG&E bill I’m getting billed by both companies.. I have been on hold for a representative for well over an Hour Now!!! I just want to cancel my service this company is horrible and they have scammed me out of money that I could have saved..

I was making an automated payment and accidentally entered a wrong digit on my bank account. It accepted the payment and now I've been on hold 30 minutes to tell someone so it can be reversed before someones account gets drafted. It gave you NO opportunity to verify before submitting payment. I also tried "chatting" and the bot said someone will get back with me within 2 days! Frustrating. It gets even better.... an hour after being on hold I am told I will be charged a return check fee when it comes back and I cannot make a payment until it does come back. I will be cancelling my service and changing providers.