Just Energy Group, Inc.Reviews of justenergy.com

Conor is who signed my mother up for electric. He was AMAZING!!! He is the "BEST" salesman I have ever come across in all my 30years of growing up! He is a fine young man that could sell a pinto as if it were a Cadillac ( and you would buy it!) This company will shoot high with Conor working for them!

I have been with Just Energy for 2 years and they have always provided excellent customer service and a great rate. I just renewed and was amazed at how little my price changed. I would highly recommend to anyone looking to save money!

UPDATED New review: Wow, wow, wow this company truly impressed me! I wrote a complaint on this site (see below) and within 24hrs Just energy resolved it! Not only did they provide me the $45 gift card I had asked for but a wonderful customer liason manager by the name of "Alicia" took the time to research and make sure that I had the right electrical plan to fit my needs! She was a complete gem to work with. Now thats what I call customer service!!!! I've changed my "1" star rating to a "5" star just based on Just Energy's commitment to correcting my complaint and making me feel like a valued member of their team! As far as, the actual service is concerned, my 1st months bill seemed pretty reasonable and im enjoying the weekends free plan. But honestly, after providing such an awesome resolution to my original complaint, I feel like I'm in very good hands and don't plan on going anywhere for a long time! Thank YOU Just Energy for upholding what I call the "goldstar standard" of keeping the "customer-first approach!" Keep up the great work, more businesses should follow your lead! Old review: As I was shopping in Sam's Club one day, I came across a "Just Energy" representative. After speaking with him I signed up at the store. I was excited and looking forward to not only getting lower rates but to also getting the $45 gift card from Sams Club. Approximately, 2 business days later, I recieved an email stating that I would need to pay a $275 enrollment fee to sign on with Just Energy. As a single parent on a fixed income, I could not afford to pay that amount just to "switch" electrical companies, so I asked to cancel my application. A couple of days later, I called Just Energy back and asked if there was a way to get around the $275 enrollment fee, they explained various ways and I chose to send in a "letter of credit". I always pay my bills on time so I sent in a letter of credit showing a whole year of timley payments from my former company--which by the way should have shown them that I was an excellent customer to bring on board. Fast forward a few weeks later, I go to Sams Club and attempt to use the $45 gift card and it was DECLIEND! I was told that because I cancelled the original application that I signed up for in "Sams CLUBS and then re-enrolled over the "phone (due to confusion over the enrollment fee) I forfeited my $45 gift card. I was very angry. It was so frustrating to go through all of the trouble to switch companies and then not get to enjoy the $45 gift card (which is something I TRULY needed during the current tough times were living in). I said all that to say this, Just Energy you should STAND BY YOUR WORD! If you entice customers to sign up via Sam Club with low rates and a $45 gift card, then you should keep your promise despite miscommunication with a customer. Just for that I plan on switching back to my former company only because I don't like how I was treated. I signed up at Sams Club I should have gotten the gift card point blank period. To me its the principle of the matter that counts. Id rather give my hard earned cash to a company that treats me fairly rather than to one that doesnt! You lost a great customer! Signed Angry Mom!

I have been with Just Energy for 7 years .Base Saver III plan: This is a budget-friendly plan with a fixed electricity rate as low as 7.6 cents per kWh when you use an average of 1000 kWh of power.

best service at a very competitive rate

I had this company from 2010 to 2013 and now again from July 2019 to the present. Both times the service and my pricing have been excellent. Never a problem here in Texas and they would call me while I was working in the oil field and discuss a new rate and contract. Perfect.

Signed up at Sam’s club and I was a little bit hesitant at first but I got the free nights program and my kilowatts charge varies between.07-.08 cent in total

I still pay my bill through DTE. I had one larger bill and after that I have had months of credits and much lower bills for this time of the year (winter). I continually get Just Energy’s, competition trying to get or fool me to change to their service and I’m not changing. I hope the lower bills continue and is much appreciated.