Just Energy Group, Inc.Reviews of justenergy.com

If I could give this no stars I absolutely would! This company has completely torn my life apart! I was preyed on at a grocery store WITH my children in tow. Promises of lower bills, some sign up bonus (I never seen surprise, surprise), and a ease of cancelation if i wasnt satisfied. Then my 1st bill comes in over $1100 you are seeing that right over a Grand for ONE MONTH. The riders alone was almost $900, they totally scammed me in a way i was not expecting! Now im sitting on a disconnect in less than 2weels for almost $4000. I told the women from the company i was financially struggling an i could not afford my bills to get any higher. They assured me over an over again it not only would SAVE me money but also would make it easy to conduct business when I had a issue. Well I have a issue an ive called both my parent company an just energy an I keep being "disconnected". It feels more like nobody is willing to admit this is a total scam! They have ruined my life an my children's there is absolutely no way i can find the money for this. I CAN NOT pay this bill as it sits. So It will be shut off. How can they come into poverty stricken areas an take unexpecting, vulnerable people up top like this? How is this not illegal? I want someone to answer for this to me but i bet nobody will step up! I suspect not one of them care at all, an will sleep just fine at night! Your all evil money hungry people and It is disgusting you take people for a ride like this! Someone should investigate this company now! Do NOT fall For this!

I recently returned from a trip and noticed my utility bills were unusually high, prompting me to contact Just Energy for clarification. Unfortunately, my experience was far from satisfactory. When I called customer service, I was informed that they automatically renewed my contract because I never returned a form they supposedly sent out. Instead of addressing my concerns, the representative seemed more interested in upselling additional services that I had no interest in. I pressed for an explanation regarding my exorbitant bill, especially since my home had been vacant for months. Regrettably, the response was vague and unhelpful. It seemed like the representative didn't have the answers I needed, which left me feeling frustrated and unheard. Overall, my experience with Just Energy has been disappointing. The lack of transparency and customer support makes me hesitant to recommend their services. It felt like a complete rip-off from start to finish, and I would advise potential customers to think twice before signing up with them.

Deserves negative rating. The bill is outrageously high and the amount fluctuates so much although the usage remains the same. This company is nothing but a scam.

I have not lived in Alberta or had a Just Energy account for over 8 years. Out of nowhere, I’m now receiving repeated calls about an unpaid bill that has nothing to do with me. This is extremely frustrating, inaccurate, and disruptive. If this company cannot maintain accurate records, they should not be harassing people for debts that don’t exist.

I recently discovered I would be charged $175 for early disconnect fee by Just Energy Account #: 7494021 on June 24 2025. I was surprised by this fee. The fee was for early disconnect of their service that I was told I agreed to a 2 year contract over the phone in Sept. of 2024 to end Sept. 2026. Number one why would I call them when I had power to my home. Number two why agree to a 2 year contract over the phone I had no incentive or motivation to do so. I sent a certified letter to Angela Brock VP of Member Services & Solutions (that job title what a joke in my case there was no solution). I received a weak unclear letter response from Walmart to call them with a reference number to a call center that had absolutely nothing of value to offer other than "Call Just Engery and talk to them again"!

Just Energy is hands down the most deceptive, unethical, and predatory utility company I've ever encountered. They roped me in with a "competitive" commodity contract and a $50 Sam's Club gift card, promising I'd be getting the best rate on the market. It sounded like a win-win. Spoiler alert: it was a lose-lose. Despite their claims, I never received a single notice about a contract renewal, no mail, no follow-up calls, and nothing via email, even though I was allegedly "subscribed" to their promotional communications. I checked. I received three emails total - all unrelated to contract terms and all before this supposed renewal took place. Let's entertain their theory: maybe, just maybe, both mailed renewals were stolen from my mailbox (despite nothing else ever going missing), and all their emails magically went to spam. Fine. But not even a phone call? Not one courtesy attempt to confirm whether I intended to renew a contract that would TRIPLE my rate? Yes : TRIPLE! Consumers Energy currently charges $3.41. We've been stuck paying $9+ for over a year. We assumed our higher winter bill was due to seasonal use or a small home addition, a mistake that cost us thousands before we realized the truth. By the time we connected the dots, it was too late, and Just Energy? Not even remotely apologetic. And don't expect local customer service. You'll be routed to a call center overseas where no one is empowered to help. This entire operation is built on misleading contracts, zero transparency, and a total lack of accountability. Avoid Just Energy at all costs. Shame on Sam's Club for allowing them to con their customers! This isn't just poor service, it's a scam disguised as a utility provider.

Just Energy is one of the worst companies I have ever dealt with. They rely on lies, deception, and bad faith marketing. Their representatives at Sam’s Club told me that my monthly bill, which usually ranges between $80 and $120, would be reduced by 50%, and that I would receive a $150 credit to cover cancellation fees, just by sending my last bill. They also assured me it wouldn’t be a problem even though the previous contract was under my wife’s name. But everything changed after I signed up: • They later demanded a marriage certificate to qualify for the credit, which was never mentioned upfront. • My first bill came to $194, much higher than what I was paying before. • They promised that nighttime usage would be free, but in reality, they charged me 33 cents per kilowatt-hour for night usage! • Even after subtracting the nighttime charges, my bill was still $194, which is ridiculously high compared to my previous bills between $80 and $120. They are not just dishonest—they are scammers who exploit customers with lies and manipulation. I strongly advise against doing business with Just Energy under any circumstances.

It’s a Scam Don’t sign up. They told me free nights and no contract but my second month bill came out to be $750. That’s insane. Whatever you do don’t sign up. They should go out of business.