Just Energy Group, Inc.Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Quinn K.
I’d give zero stars if i could. I was lied too by the salesman and pressured to sign up. Your team is giving out false advertisement and lying to customers.
Response from Just Energy Group, Inc.Jul 27, 2021
Hi Quinn, thank you for leaving a review. We apologize for any misunderstanding. We want to help resolve any concerns as quickly as possible kindly check your direct messages. Many Thanks, Lily, Social Media Advisor.
Sm G.
Moved us to direct energy without saying, then was double billed from both companies. Continued to pay Just Energy, not knowing about the direct energy switch over...got a big bill from direct to pay off. Response from Just energy was....ahhhhhh... Couldn't back out in the beginning when they said the first 3 months were free.....but never seen anything free. This company is a bleeping joke.
Response from Just Energy Group, Inc.Jul 7, 2021
Hello sm Giocart . Our apologies for any inconvenience. We want to help clear up any confusion. We need a bit more information to access the account. We've sent you a private message and would appreciate the chance to help resolve your concern. Best Regards, Lily, Social Media Advisor
Kaylea
I signed up for Just Energy over the phone. After receiving my welcome email, I decided to cancel. When I phoned the number given in the email to cancel I was transferred around to FOUR representatives. The final representative argued with me about my reason for not wanting to continue with setting up an account with Just Energy. Finally, after agreeing to cancel the account (keep in mind it has not even been active and zero products have been used) the representative refused to give me a cancelation number for records. I was told I would receive email confirmation, which I have not. After reading other reviews I have documented names, dates and times of every interaction and would recommend everyone else to do the same to avoid charges going to collections the way other customers have. I will continue to email/phone/leave reviews until I receive documentation of cancelation.
E.
A guy comes by around 8PM to do his spiel for Just Energy without a mask, during a pandemic, with elderly people living here. Extremely irresponsible.
Response from Just Energy Group, Inc.Apr 30, 2021
Hello E. Please accept our apologies for this incident. We Thank you for bringing this to our attention. Your feedback is very important to us. We will forward this to our training department. Please respond to the direct message to start an investigation on this matter. Sincerely, Lily, Social Media Advisor
G.Jerome D.
Worst company ever! Predatory billing practices. Once you cancel with JE you get a collection notice without ever receiving a final bill. Buyer Beware!! I canceled with this provider on December 8, 2021, On 4/8/2021, I received a collection letter from CMC. Folks, In 4 months I have not received any invoices.. period!! This company is despicable. I wish I had never allowed that Lying Sales Representative in Sam's club to convince me to give Just Energy a shot. Never, ever, waste time with the crooked clowns like the ones at this company!! Look elsewhere! You're welcome!!!!!
Response from Just Energy Group, Inc.Apr 22, 2021
Hi G.Jerome, thank you for taking the time to leave this review. Our apologies for any inconvenience. We can happily clarify this issue for you. We have sent you a direct message and would greatly appreciate your response as we would love to help resolve your concern as soon as possible. Thank you, Lily, Social Media Advisor.
Just Energy are T.
Don't send bills on time, the most useless "support" staff ever imaginable, rude "managers". Awful company. Literally go to any other provider in Canada and you will be treated better. This company should be dissolved. Grossly incompetent. Never sent me a last bill after I cancelled their garbage services and then tried to take me to collections, and then when I was willing to pay they refused to waive late fees. The only reason it went late is because you never sent me a bill. Funny how that works. Would literally rather have no power or gas then deal with this ghoulish company ever again. Quick google search shows how shady and corrupt this company is. Signing up people with dementia, forging signatures, signing up people who don't speak english. Scam artists. -why dm? You have my email, figure it out yourselves. Or can your company not even perform the most basic of functions? I've already wasted multiple hours of multiple days dealing with you troglodytes. Or are you all to busy signing up customers with dementia and forging signatures? 2 weeks I've been waiting for someone to send me proof of my contract and bill and they cannot even do that. Stick a chimp in front of a computer and you'll get faster customer service.
Response from Just Energy Group, Inc.Mar 17, 2021
Hi. Thank you for bringing this to our attention and leaving this review. We want to do everything we can to get this situation resolved for you as quickly as possible. To prioritize your request, please send us a direct message with your full name, address, and your zip code so that we can look into this for you. Thank you, Lily, Social Media Advisor
George R.
JE missed sending me a January invoice, then charged me a penalty for non-paymnt of the invoice I never received. Called me on the phone about the unpaid bill, then hung up on me when the line was so poor I couldn't understand what the caller was saying, and asked her to repeat a couple of times. Changed over to a local Canadian utility at rates 25%-35% cheaper than Just Energy's. We now buy Canadian and only Canadian.
Mila M.
Who the f..are you? My PG&E is over the roof! I never signed up a contract with you. It says that I need to pay $111. + my energy bill every month. I am calling your number, and I have been on hold for 25 minutes. Cancel my account now.
