Just Energy Group, Inc.Reviews of justenergy.com

Rip Off - The plan was thru Sams club - almost double the rate (0.18C/Unit) - Called customer service to switch plans - to go to a lower rate plan - they tried to teach me 0.18c/unit is cheaper than 0.14c/unit, and helped in making my decision to move out

We're currently switching companies. I was appalled to receive a collection letter threat from them when I knew I had paid the account. The next bill arrived and I checked the dates. The payment was made the day the cycle started. It was Friday, so might have processed 2 days later, but there is no excuse-especially when so many people are struggling-to threaten customers of several years who have paid faithfully every month when the payment is maximum 2 days late. I was so disgusted, they made no attempt to call and inquire, the first thing they did was send us threats. Disgusting.

I've been with J E about five months now. Have NEVER received a bill from them during this time. Not even an ebill. However, they do tend to send out both mail and email for overdue and collection every month! So I called the Texas Attorney General office and found out this is part of the AG office investigation. JE is doing this to all their customers. It's not a "fee" per say, but they have not been billing their customers at all, until its overdue. Then they send you a bill plus overdue fees. I see a class action lawsuit JE! Better straighten your act up...people are tired of this!!! Oh, to be fair I have never been late on any bill for the last 13 years! My electric bill for this address has always been about $10 (remodeling project). Will be writing more bad reviews, talking with the BBB and Consumer advocates. UPDATE: Lily from JE did contact me same day as this post. We will have to see if she upholds her values for the company. Lily did state that these would be corrected and that any "fees" would be returned on my next billing cycle.

I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I just have to pay $4-$5 in taxes on top of 9.5 Cents KWh, I was paying 10.5 Cents all inclusive with previous company and he calculated my bill with his offered plan that I would have saved $70 if I have his plan on same uses, usualy I don't sign up for this kind of services without doing online research but he said that Just Energy have affiliation with Sams and being a Sam's customer for over 30 years, I decided to sign up and asked him twice to make sure that TDU charges are included in 9.5 cents and told me that it is all included in 9.5 Cents and I just have to pay $5 taxes on top of this, he satisfied me and I signed up for the service, today I got my first bill and I was surprised to see that Just energy charged me 14.2 Cents KWh including delivery charges for $108.00, I called customer service and I asked why your representative scammed me to make his sales commission by giving me wrong information, the lady told me that maybe I heard him wrong, I told her that I asked him same thing over ten times how I could have heard wrong, please be aware this is a scam company, please do not sign for service with Just Energy and do not believe what they tell you in Sam's Club. I am going to send a email to Sam's Club corporate office to look in to this matter and stop them from using Sam's reputation to scam innocent people.

I wish I could give them -5 rating! This is a Fraudulent company! They don't even send you an invoice! Pay only by credit card on their website. I got double billed. I'm glad I did not pay them and tomorrow I'm going to buy a prepaid Visa card from Canada Post, so they no information about my CC. Shame on Rebecca Mcdonald...Fraudster billionaire!

Cancelling my contract after they lied and misled. Truly avoid! I was excited to find what I thought was a reliable alternative provider for my new move. Energyrates.ca in my area says $64.99/month for maximum 15,000 kwh per year. No asterisk. Then on the phone the girl says 1500kwh per month and I said that is more than what is posted. She said yes that's correct. Up to 1500 per month... I sign up and put it under my wifes name as the primary so she can build credit and myself as a secondary. We get the contract... and it's now $64.99* for 8,000 kwh... I CAN'T BELIEV IT. I call in. They say their calls are recorded, I give them the info for the account and verify it, then this Indian can't understand what I am saying and says its 8,000 kwh and that delivery and transmission are the same thing and that energyrates.ca is not reliable or true and that my bill will likely be 120 per month but can't guarantee anything... so much for a Predict-A-Bill of $64.99. A complete mess and then he passes me to his boss and she pretends to not understand English very well and then says my name is not on the account and she is sooooo sorry, only the person on the account can make changes. Lied about price, and usage, pretends that I'm not on the file now (I set this up with them 2 days ago), can't access their own recorded calls (no surprise here), and just a disappointment. I don't have time for this and It's just the same old BS always. I do not trust this company and only write this review so that it will hep the next victim of these corporate criminals. 100% avoid. Wife is cancelling as I write this. Almost double the price for almost half the usage! Get real you crooks!

Signed up with JE 1 week ago. They were supposed to connect my power within 24-48 hours but they seemingly forgot and my apartment has been without power for the whole week. I finally had to sign up with the utility provider for emergency service coverage. Too much to deal with already, before any the other issues around billing and collections that other reviewers have mentioned.

JUST DONT. PLEASE. PARENT COMPANY OF TARA ENERGY LLC. A SHADY, FRAUDULANT. DISHONEST COMPANY THAT FRAUDULANTLY MISREPRESENTED THIER COMPANY AS OGRE. TARA SWITCHED MY ELECTRICITY WITHOUT PERMISION. MY ELECTRICITY COMPANY ( CONSTELLATION ) SAW AND NOTIFIED ME AND SWITCHED ME BACK THE SAME DAY. TARA(JUST ENERGY) Now WANTS OVER 200 FOR THAT FEW HOURS. CALLED TARA AND SPOKE WITH SAME RUDE GUY AND HE SAID THEY GET AWAY WITH THIS ALL THE TIME. TARA DID NOT HURT ME ONE BIT BUT DONT WANT ANY ONE ELSE TO GO THROUGH THIS. PLEASE DO YOUR HOMEWORK AND CHOOSE ANYONE ELSE Today is August 6th 2021 still have not Recieved a call back. Issue still unresolved .