Just Energy Group, Inc.Reviews of justenergy.com

I would stay away from this company it's a fraud the lure you in with a gift card that you don't get and than my electric bill went up 200 dollars it was so much that I plan on talking to a lawyer this company needs shutdown !!

Was told my bill would go up by most $10. Woke up today to $100 higher gas bill. Had to fight like hell to cancel. Avoid at ALL costs.

This is an absolute scam, my bill has gone up over 100 dollars and I can not get anyone on the phone to cancel the account. Do not fall for this bull crap. Sam’s club should be sued for allowing such dishonest practices.

I signed up for this program at local same club. The Just energy representative told me the current rate will be the same but the energy provider fee that my current energy provider charging me for not having an alternate energy provider will be waived and I am going to get Sams club gift card. However, my current gas rate has increased from $4.28 to $7.19. This is outrageous, this is fraud and scam. I am going to talk to Sam's Club today for allowing this company to have desk in their warehouse for misleading customer like me.

I was shopping at Sam's Club on January 15, 2022. I had limited time but a representative from Just Energy enticed me with the promise of free gift cards. She did explain that they were affiliated with Sam's Club and Sam's Club would be sending the gift cards as the Just Energy representatives didn't physically have them due to COVID-19 protocol. The rep asked if I had energy provided by either DTE or Consumers Energy and I replied as appropriate. She asked me to pull up my bill so that she could start the documentation. I cautiously asked if I would have to make any changes to my account in order to get the gift cards to which she simply stated "no". I asked what exactly Just Energy is and offered that my family had issues with "alternate energy providers" on two previous occasions. The rep asked what precisely these providers had promised. I told her they came as door-to-door representatives promising that the bill would be lower since the energy they provided would be at a lower rate; the bills were higher than expected in both instances. The Just Energy rep countered that they don't "lower rates" but instead provided energy at a similar rate to my current energy provider but eliminated a "fee" that my current energy provider supposedly charges for not having an alternate energy provider. To me, it seemed like this was stated in an attempt to set themselves apart from my prior experiences. At that point, the documentation had been texted to my phone and the rep stated that my signature on said form was just to affirm that I was 18 years or older of age. The rep physically put her fingers on my phone to scroll down on the form to where I was supposed to sign. This is concerning because we are in a global pandemic and who knows who she might expose to COVID-19 handling customers' devices. The form seemed more explicit than just a signature affirming that I was of age and I glimpsed what looked like rates. Obviously, I began to read carefully instead of signing immediately. The rep noticed but didn't address that I was reading carefully. Instead, she tried to urge me to sign the form. I calmly let the rep know that I was reading carefully because it seemed like I was signing more than just a declaration of my age. The rep seemed to become defensive and asked why I was hesitant to sign. I reminded the rep about my prior experiences with "alternate energy providers". The rep then offered that there was an initial trial period of 30 days and I could cancel in that time. Upon reading other reviews on Trust Pilot, I am now aware that Just Energy may have made it difficult to cancel at all and/or I might have been charged an early cancellation fee if I had signed that document. I informed the rep that I was actually on limited time and I would have to move along but that I was still interested and I would read/sign the document on my own time. The rep turned around, visibly annoyed, and said "I guess you don't want your free gift cards." I was trying to explain myself calmly once more but she rudely blurted "Ok. Thanks. Bye."

Just energy sign up was a scam, they lured us to sign up for the electric /gas contract, stating that there is no commitment, and also said you can cancel any time, but failed to disclose that there is an early termination fee which can only be cancelled if you call by phone, and their phone service doesnt work stating that due to COVID-19, they want you to contact them using the portal, which means that the customer is screwed, as you have to cancel contract by phone otherwise they can charge you a termination fee; this is malpractice/shady consumer tactics, grow up Just energy, if this is the way you keep harassing customers , you will never get any Business, I plan on putting this review on BBB and other reputable consumer complaint boards.

Signed up telling them I would be moving in a couple of months.they told me they would wave the early termination fee IF they didn't offer service in my new area.I moved to silsbee tx where the only provider is ENTERGY I paid my final bill less the 175$ early termination fee. Now I'm being harassed by collections and have filed a bbb complaint

I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider.