Julian T.
Wish I could do 0 stars
Wish I could do 0 stars. They started service before the date I had requested. I was charged a $175 early termination fee by my previous provider, but Just Energy would not own the mistake or reimburse me. Terrible customer service.
Response from Just Energy Group, Inc.Dec 20, 2022
Hello Julian Teh, Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, Lilly, Social Media Advisor



