JustCall.ioReviews of justcall.io

Very very expensive it is almost cheaper to hire a real person, at least the can send emails and take proper messages.

We were really eager to setup and use JustCall for our business. For some reason they refused to share, they could not verify our business and canceled our account. They would not allow us to reinstate our account nor would they tell us why it was closed. As a legitimate business, this is a big concern because obviously we need to know why we wouldn't be approved for an account or what was wrong so we could correct it or know for future softwares we now need to search for. Frustrating and unhelpful.

Oh where to start? 1. Super hard to get past AI bots to get technical support from a real person. Support sucks. 2. Glitches all over on the portal. 3. You don't receive the whole text message with long texts but you don't know it. It just gets truncated with no notice to you or the sender. 4. Texts don't load in certain browsers so you text twice before seeing someone's reply (unprofessional!) 5. Once for two weeks my texts were just not sending. 6. Date is the formatting used in India, and they can't change it to be to US formatting. Sorry. 7. Today I was trying to do an integration and the button to begin didn't work. Nothing opened. I'll probably be talking to support for days before I get the help I need. YUCK! GO WITH ANOTHER COMPANY

RANI - Customer Service - Absolutely atrocious support with no help of any kind. When you show more issues that they have no answer to they say you have to pay for support to get support to fix there problems. LOL -- Service is not service, it's you begging for answers and pulling answers like a torture episode. -- They made multiple false promises about there AI abilities - the transcriptions are horrible - the number they assign you is a spam flagged number from Oregon and if you want a better number it costs money. Even though they promise you one of your choice within reason. - Just the definition of false promises, scamming staff, horrible communication, zero answers, and continuous run around.

Hard pass on this company! 1) Getting questions answered and support take forever. 2) Even if you get support, they never answer the questions or provide support for what you need. 3) Setup and systems are SO bad. There are simply too many other options to waste time on a company that is unhelpful and unable to provide support. Buyer beware!

they have increased price $30 >> $79. The argumentation is weird and unfair. I had this as single license and at some random point they changed that it's minimum 2 licenses to use them.. not sure how fair and even legit is this...

They have really bad customer service.

I have a registered business in both Germany as well as the US. However they wouldn't let me set up an account. Even after sending them over my literal company documents they still wouldn't set up an account due to me not being a "real business". Well, what should I say? Terrible experience, customer service is also useless.