JustCall.ioReviews of justcall.io

Unprofessional customer service Rep!!

Terrible product. Frequenct drop outs. App constasntly freezes. Unreliable voice line. However you could tolerate it if there was good service.. I made the mistake of purchasing the annual plan and am locked in. Would definitely avoid if youre an australia customer. Plenty of better alternatives.

I have asked them repeatedly to delete my information and they will not comply claiming they keep it for 6 months. Buyers beware

We were customers with justcall for over a year. We entertained upgrading our plan to a higher subscription. Was promised functionality they did not have and had to use complicated workarounds to make things half-work. I decided to cancel the upgrade 1 day after signing and they threatened me with legal action. We are moving to their competitors over at Aloware as they provide the exact same service for half the cost with better customer support.

I would not recommend. It is indeed a power dialer, but it loads up to 10 contacts at once and then dials them all. It waits until the last line is off a call until it loads up another 10 calls. So, many times most of the 10 lines are sitting idle. Also, between the time that a prospect answers the phone and the call is sent to an agent, it plays a ringing sound to the prospect. So people are answering the phone, hearing a bizarre ringing sound, and then hanging up before the agent even speaks. That is crazy. We used it for one day and then gave up on it. The only good thing that it does is that it has excellent voicemail detection and VM dropping capability. Although we know that almost 0% of voicemails are returned for sales calls.

I specifically took time out of my day to write this one star review because I am a life insurance agent and I want to switch from Call Rail to this service because chat GBT recommended it but It won't let me make a account because I don't have a business email been trying to get through the steps to talk to a live person for like 30 minutes thank you for wasting my time and there is no place to talk to customer service without the stupid work email useless service

The worst customer service experience. I wanted to simply change the email on the owner account - they made me do this extensive verification to prove that I am the owner of the business. Their process is so incredibly convoluted - it created a delay in my business, for no reason what so ever. All for something as simple as changing the owners email. Wow - truly disapointing.

Just call SUCKS. For every tiny thing there's an upsell or something else you have to pay, you think the caller is only 90 per month and end up pay 800! The predictive dialer doesn't have basic features like a call again feature. It also takes forever to connect the call so most prospects will disconnect (which is why you need a call again feature). For the normal app and the sales dialer you need to buy separate numbers? They also force you to pay for local Prescence when the predictive dialer is already so much more expensive then competitors. When your "balance is low" it'll tell you before dialing each number, even though I don't need to have any balance to use the dialer since it's paid monthly. Overall so shit compared to other dialers like kixie