PJF
My Great Suggestions
There are a couple features I would LOVE to see added. Muting music as a call connects and unmuting it when the call ends. I used to use Vanillasoft and this was a feature that they offered that was well loved by all. In call centers many love to listen to music as they're working and this is a super convenient feature to have. Also a an option to not share our text messages over to Keap Infusionsoft (An on off switch for the feature, like the call recording feature). Some texts it doesn't matter. But some of us have successful text timelines that we use that we would really like to keep confidential. If multiple people start using the same text messages to prospects or clients the company starts looking robotic. These are my suggestions. The tech support and customer service are phenomenal.


