JustCall.ioReviews of justcall.io

The support staff are not good. I had a Sales Dialer session running yesterday on my work laptop at the office. I had closed my laptop on the dispose call screen, and it meant that when I got home I couldn't continue dialing; I couldn't start a session on my home computer because the work laptop session was still active. I tried resetting my password so it would kick me out of all other sessions, but it didn't work; the session was still live on my work computer. I email the support staff asking if there's anything they can do, they take 40 minutes to respond and tell me they've escalated the issue. I closed up shop for the night, got up this morning and went to the office. Someone from their team had messaged me over night telling me 'you have a live session from your work laptop, you have to close that one'-- No sh*t! It took them 4 hours to come up with that brilliant response, which if they knew how to read, would've been clear from my request in the first place. "I'm sorry, there's nothing we can do" is also a valid response, but good grief, NO! we can't have that!! Anyway, I came into the office today and I did dispose the call, so now everything is back to normal. I'm only writing this to tell you go with a different service, their system sucks, and their human support are worse than the AI assistant. I've had over 15 interactions with their support, but this one was the last straw. I can't with these guys. They're slow, confused, and worst of all, unhelpful.

The worst experience I have ever had with a support team. After I talked with them twice to be sure they could provide the services I need, no one told me what I was told today, after I bought a domain under their guidance in order to be able to create the account. After I created the account, I got locked out for some "manual verification." A support agent named Sushil told me that a website is mandatory to be able to use my account that I created without any restrictions after I bought a domain and email subscription. He said that I need to have a website with—and here he told me that the compliance team is subjective about this—traffic on it and followers on an official social media account and everything need to be organic in order to be able to use my account that I just created without restrictions. For me, it sounds so ridiculous. STAY AWAY FROM THIS COMPANY. IT'S NOT WORTH YOUR TIME AND MONEY.

Worst VoIP company that overcharges and refuses to let customer move to different vendors

We switched to JustCall after multiple sales meetings where I made one thing abundantly clear: I wanted to know every potential cost beyond the subscription. I specifically asked: Are calls truly unlimited? What additional charges should we expect? The salesperson assured me that our calls would be unlimited. The only additional costs he mentioned were international calls, which was perfectly reasonable. What he didn't tell us was that there are numerous exceptions hidden inside their Fair Usage Policy that effectively mean our everyday business calls are not unlimited. After signing the contract and porting our number, we started getting charged credits for regular business calls. Only then were we shown a chart explaining that "unlimited" excludes things like: Inbound calls to toll-free numbers Calls forwarded to external numbers Calls using routes costing more than $0.02/minute Various other routing scenarios Our situation wasn't some unusual edge case. The sales rep knew: We were porting a toll-free number. We were forwarding one extension externally. We explained exactly how we intended to use the system. Despite knowing all of that, he never once mentioned that those calls would not be covered under the "unlimited" plan. Instead, this critical information remained buried inside a lengthy Fair Usage Policy and a chart that we only received after questioning unexpected charges. Calling something "unlimited" while excluding common business use cases is misleading. What's even more frustrating is that the salesperson had every opportunity to disclose these limitations because we specifically asked about hidden fees before signing. Had we been told: "Since you're using a toll-free number and external forwarding, those calls will incur additional credit charges," we could have made an informed decision or chosen another provider. Instead, we were sold a product based on information that turned out to be incomplete. The platform itself is fine, but trust matters more than features. I can't recommend a company that markets "unlimited" calling while failing to proactively disclose major exclusions that directly apply to the customer's stated use case. If you're considering JustCall, read the Fair Usage Policy line by line before signing—and don't rely solely on what the sales team tells you. Ask them to identify, in writing, every type of call that will incur credits based on your exact setup. We did, and we still weren't given the full picture.

We added an additional phone number to our JustCall account, but JustCall did not issue an invoice at the time the number was activated. The invoice was created only at the end of the month, approximately two weeks later. Before the end of that month, we had already removed the number because we no longer needed it. In other words, we used the number for only about two weeks, and by the time the invoice was generated, the number was no longer active on our account. Despite this, JustCall charged us for an entire year simply because our main subscription was annual. When adding an additional number, it is not made sufficiently clear that you may still be charged for a full year even if you remove the number before the invoice is issued. A reasonable customer could assume that an additional number can be disconnected when it is no longer needed without being charged for another full year of service. What makes the situation worse is that after paying the annual charge, we cannot: * restore the original number; * apply the payment toward a different number; * receive account credits for use within JustCall; * or obtain a refund for the unused period. We are therefore being charged for approximately one year of service for a number that we used for only two weeks and can no longer access. Customer support did not provide any practical solution or reasonable compromise. JustCall should either clearly disclose this billing condition before an additional number is activated or allow customers to transfer the unused payment to another number, receive account credits, or restore the original number. Based on this experience, I strongly recommend that businesses carefully review JustCall’s billing terms before adding any additional numbers to an annual account.

Absolute disaster from start to finish. Awfull customer support, hidden fees and unrealistic timeliness everywhere. After a month and many many hours of attempting to get basic texting and calls to work we were simply told 'the entire mortgage broker industry is banned from obtaining working phone numbers. No idea why this wasn't brought to our attention at the outset. Complete disaster this company, avoid at all costs.

Not to be trusted. They were happy to sign us up and onboard us and continually push for a long term contract initially. 4 months later they terminated all the numbers with zero notification at all, and sent a very smug email claiming we were a "conflict of interest" after they had been doing some due diligence and because we had no contract, they were very proudly within their rights to revoke the use of the numbers. Remember - they called us and wanted us on a long term contract, that was the point they should have been doing their due diligence. Also, they appear to have done their due diligence using either AI, or an intern - we are not a conflict at all, we are using them as a telephony provider, and their AI tools to create a service for our clients - we are a reseller, and have no intention or desire to become a telephony company. Whilst they are of course within their right to revoke access to something they provide for any reason they like - the reality is, and the reason I am writing this review is so that you, prospective user of JustCalls services and products are aware that the following is true: A) JustCall do not do any due diligence when they initially onboard you - acceptance as a user does not mean they will not revoke your numbers without notice. B) They really are quite smug with their attitude. C) They really do not seem to understand the process nor the point of due diligence. Finally - please note there are many other telephony providers, many are cheaper - JustCall does not and cannot do anything that cannot be done by any other provider. Save yourself the hassle of being left with dead numbers that you cannot access or use. I am very grateful we no longer need things like business cards and headed paper anymore - the reprint costs caused by actions like this are a nightmare.

I am still waiting on the customer service team to fix our outstanding technical issues. We have calls being dropped, and some calls not being received by different team members. So far the support team and the actual service itself has been very unreliable. I would not recommend using Justcall and we will most likely leave if this bad service keeps up.