JustCall.ioReviews of justcall.io

I had special requirements so I tried out 6 other dialers before I chose Justcall.io. Pros: very flexible, great customer service, fast and easy to use once you know that 2 features are under "sales dialer" button, possible to suggest improvements. Cons: The setup proces for someone like me who has not used justcall previously was un-necessary long/complicated because I didn't know where things are located and didn't know that I needed them. I have suggested their CEO to use a "step by step" setup process so all needed setups are done in 15 minutes - instead of 10 days - and then the very nice onboarding people can also just focus on more advance questions and use cases than the very basic setup process questions. Also, the dialer could save 2 clicks per call when its just an asnwering machine or person is not there. Multiply that by 3000 calls monthly and that adds up to 6.000 un-necessary clicks (i did write to their CEO about that also - maybe it will be made smarter). I have to scroll to see all 18 data for each customer - by putting fieldd escription and field data on the very same line, then instead of only being able to see 7 data, then that would double to see 14 data without scrolling. Using the realestate on the screen better (moving things up a bit) then all 18 data would be possible to see without scrolling). I also wrote about that to their CEO. Be aware, that justcall.io have a 2 seat minimum, which makes it harder for start-ups. Still many others have a 2 seat or even 3 seat minimum. Still, it would be nice if a 1 seat was offered - like for 1 year pre-payment - so justcall both makes money from each customer, but, also attracts start-ups even more. So, as close to what I am looking for - and if those suggestions become reality then justcall.io is really great.

Harshul was outstanding. He guided us and solved our issue in less than 20 minutes!

Harshul is always a big help and quick to respond with whatever challenges/questions I have with Just Call. He is a true asset to the team!

Great product and wonderful assistance!

Getting assistance from JustCall support is seamless and efficient directly through their website. Their highly accommodating support team provides clear, user-friendly guidance for backend setups, making issue resolution effortless. Special thanks to Almeen for consistently following up to ensure the issue did not recur before officially closing the ticket, demonstrating excellent customer care and reliability.

I have contacted their support staff a couple of times and they are always great! super quick response and will do everything they can to help you. Today I got Tarun and he was very helpful!

I was having a very stubborn tech issue to start my Monday. Not ideal, but having spoken to the team at JustCall it was handled efficiently by Stubham. He is very well versed on the platform and has made my life easier today.

It seems as if there are a ton of SaaS companies out there where the customer is the afterthought. Seed money and pleasing investors and getting that product out to as many prospects as possible is goal #1 but once that lead is a customer...who cares, we've got their money. JustCall is not one of those companies. Sonam and the CS team was available during non-business hours to sort out an issue for me and even issued a refund for something they had every right to ignore. I have been a JustCall customer on and off for years and will continue to be one. I will also continue to recommend this as the #1 phone solution to anyone team who needs it. 5 Star service, 5 Star Solution.