JustCall.ioReviews of justcall.io

Terrible times with Just Call. Terrible call quality. Terrible customer support. Terrible billing support. They over billed me and do not attempt to resolve, all they do is say they will respond in 12-14 hours. Terrible interface. ALL IN ALL, JUST CALL IS JUST TERRIBLE.

We have been set up with just call for over a year and have 11 plus numbers going through them that we are paying for and using on a daily basis. For the most part it has been pleasant until they completely shut off our ability to respond to our customers via text even after we filled out the required 10DLC month prior to them completely shutting us off. We pushed through another application for all our number for 10DLC again today and are being told it will take 3 weeks for a resolution our customer need support now!! We have sent multiple attempts to customer support to get our numbers back on with no assistance. This is ridiculous!

Ridiculous! Cant even start for 3 days by now. Support chat is useless! Email is useless! They keep disappearing and offering me to keep waiting!! Total fraud! Ill go and take my money to other company that values its customers’ time!!! As others mentioned its a joke as a phone company doesnt have phone support!! Zero stars! Reply; Heres your details! Phone service with no phone number! Chat said only needed phone number and email - that was a lie. Site says “takes 10 min to start call” - that was a lie. Then asked for “domain” email, even tho it doesnt specify anywhere! Then asked for all business info, they got it! Then said they needed more time - never got back with me! Then other rep promised help, had to explain all over - didnt help, so that was a lie. Third rep said that he fixed something and try and login, i even sent him video! His tweaks didnt help - another lie! Heres the case number 64683105796409 since you ask for it! Then rep asked for even more details and i got suspicious sharing sensitive info to stranger company that doesnt even have google (otherwise this review would be there!!) or phone number! All reps names are somewhat indian or pakistani - so cheap company that outsources their support! All and all kept promising me for more than 3 days, so i just gave up! We’re here to do business and not runaround amateurs! And btw, you got my email address and phone number, if you were so concerned about the problem, wouldve contacted me there! But since its here, that means you dont care about the problem, you only care for the fact of negative review! Z E R O S T A R S !!!! Useless! I already went to different company and got connected in literally 10 minutes!!! And guess what? They actually do have a phone number that answers 24/7!!

I was not able to integrate with Monday.com without errors every time. Support was unable to help me resolve the issues. I was disappointed. - follow up to your response… we tried daily for 2 weeks to get it working. Your automated chatbot never gave us a answer that was helpful. You did not offer us live support until we were so frustrated we looked for a better solution … 2 weeks of poor support with no human help … your offer was too late. Try offering support earlier & we would have loved you, our first choice, to have worked out but there was no support … too late

Very unhappy about the services provided by JustCall and how their "help support" handles any issues. 1. I was charged multiple times for a mandated registration without being informed of a fee. Also, they had failed to process the information submitted the first time, so I had to resubmit my information and got charged again. When I requested for an explanation, the answer was simply it was charged by a third party and they will not refund. 2. We got several phone numbers from them only to be bombarded by numerous irrelevant phone calls 3. The call connection sucks. We ended up having to call the caller back with our cell phone because of the bad connections. When brought up to JustCall, they blame it on our internet connections and the caller's cell service. This is not true because we had the same terrible connection with different caller and different locations. 4. There was a screwup with their system where they keep sending me tons of emails with a confirmation code to login. When brought up to help support, all they do is run in circles and ask the same questions without resolving anything.

DO NOT USE THIS SERVICE - We have tried so hard to use this and have had multiple issues 1. The mobile number we used for incoming calls stopped receiving calls and the called got a message saying "This number has been disconnected" - we dont know how long this happened for but it wasn't until a customer emailed us to let us know. We think it was an issue for weeks. 2. We had a new number (because the old one stopped working) and after a week started receiving 30-40 calls a day from people "returning a missed call" so the number we had was being used by someone else. Just Call could not solve either of these problems quickly - if at all, and their solution was to get a new number. Really great for a business that wants customers to be able to call them back... They are unreliable, they can't solve critical issues and their customer service is sub par.

I have used them for two years, and every month, the same thing happens, the sync between Just Call and Podio gets lost... I spend several days with Call customer service to fix it each time; they all act as if they have never seen it before. I'm right in the middle of one issue again, and so far, on this one, seven different people at customer service have requested the same information from me repeatedly. When this happened the first time, they called me. We got it fixed in 5 min, so I know it is a quick fix if they just wanted to help. HORRIBLE SERVICE!!!!!

Contacted support because they've been charging me for 8 months after my trial cancellation. The chat rep said no, despite confirming that I did not authorise the charges - and then had the nerve to ask "I can't guarantee anything, but if you would consider using JustCall again in the future, I could see if these can be converted to credits for you?" When I declined and said I had proof of my account and trial cancellation, and that I expected a refund as I didn't want the service or ever use it, and was on the phone to American Express to file a dispute — I got another cancellation email. Odd... Then I switch tabs to go back to my chat with the JustCall rep and I'm logged out. Also odd. Turns out, they deleted my entire account while I was on the phone with Amex. I thankfully had a screenshot that shows key parts of the conversation to provide American Express, saved all the invoices to my computer — plus I have email proof of cancellation of my trial. Rather than provide a refund, they literally just deleted my account, and with it all the chat history and invoices. That's serious bad practice and will be getting them a chargeback if they don't refund the full amount.