JustCall.ioReviews of justcall.io

Response from JustCall.ioJan 3, 2024

Hello Felix, Thank you for bringing this issue to our attention, and we apologize for any inconvenience you may have experienced. After investigating, we found out that the system automatically adds +1 to the number, which treats it as a US number and results in call failures. To address this, we have enabled an option that prevents the system from adding +1 to the phone number during outbound calls. This adjustment should resolve the problem you encountered. We appreciate your patience and understanding. If the problem persists or if you have any further concerns, please continue the conversation with our support team in the ongoing thread. We have informed our support team about your concerns, and we assure you that they will take care of it. Once again, we apologize for any inconvenience this may have caused, and we appreciate your feedback. Kind regards, The JustCall Team

Response from JustCall.ioDec 27, 2023

Hi Trevor, Thank you for sharing your experience with JustCall. We appreciate your feedback, and we understand your concern about pricing. We believe that our quality of services and the tools merit the prices that we are charging. We are a stable company that is looking to grow, expand, and meet all of our customers’ needs. JustCall regularly adds new features and upgraded technology. To address the charges concern and ensure a fair resolution, we kindly ask you to send an email to [email protected] with the details of your charges. Our team will investigate and work towards a satisfactory resolution. Thank you for bringing this to our attention. We look forward to hearing from you. Best regards, The JustCall Team

Response from JustCall.ioNov 17, 2023

Hello Rudi, We understand and sincerely apologize for the difficulties you encountered while using our platform. We would like to inform you that your concerns have been thoroughly evaluated and resolved by Shruthi, our Quality Lead at JustCall. We acknowledge the problems you faced, and necessary measures have been taken to ensure a prompt resolution. As we have taken significant steps to address your concerns, we kindly request you to consider revisiting your review to reflect the recent resolution. If there's anything more we can do to assist you, please don't hesitate to let us know. We appreciate your understanding and the opportunity to make things right. Best regards, The JustCall team

Response from JustCall.ioOct 26, 2023

Hello John, Thank you for taking the time to share your feedback on your experience with our sales dialer. We sincerely apologize for the issues you've encountered and understand your frustration. To thoroughly investigate and resolve the issues you've raised, we request that you contact our support team at [email protected]. When you reach out, please provide a brief overview of the issues you've faced, along with any additional details or context that may be relevant. We want to make sure that our platform meets your needs effectively. Please rest assured that we take your feedback seriously, and we're actively working to improve our product based on customer input. Thank you for giving us the opportunity to make things right for you. Best regards, The JustCall team

Response from JustCall.ioOct 16, 2023

Hello Shiref, Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our services to meet your needs better. We're sorry you found our plans expensive and faced challenges with our customer support. Although we understand that pricing can be a concern, we want to emphasize that our pricing structure reflects the extensive features and capabilities we offer. Some key features included in our packages are Unlimited Inbound Minutes, 100+ Integrations, and in-depth Call & SMS Analytics, among many others. We believe that our quality of service and the tools we provide justify our pricing. We're sorry your experience with our support fell short. Providing exceptional support is a top priority for us. We're sharing your feedback with our team to address shortcomings and improve our service. We'd like to invite you to schedule a call with our team to address your concerns more effectively. This way, we can discuss your specific requirements and explore how we can tailor our services to suit your needs better. You can book a convenient time for the call by visiting the following link: https://cal.so/ec/justcall-onboarding. Our team will be able to help you in any way we can and provide solutions that align with your expectations. We appreciate your feedback and look forward to working with you to ensure your complete satisfaction with our services. Kind regards, The JustCall team

Response from JustCall.ioSep 21, 2023

Hello Felipe, We regret any inconvenience you may have encountered while using our services and support. Regarding the call charges for your number, we would like to clarify that we charge the call that is being routed to the team members, regardless of whether they answer the calls on their mobile devices or not. If incoming calls are being forwarded to an external number (mobile/landline), they'll be considered as outbound calls (as they're leaving JC's platform). I see that you are already receiving assistance with the call charges associated with your mobile number. Our team is actively working to resolve your concerns and will keep you updated throughout the process. We hope to offer you a more pleasant experience and request you to update the current review based on your enhanced experience. Thank you, JustCall Team

Response from JustCall.ioSep 19, 2023

Hi Felix, We hope this message finds you well. We apologize for the negative experience you've had with JustCall. We take issues like this seriously, and your feedback has prompted us to investigate the matter thoroughly. I understand you noticed unauthorized Bulk SMS campaigns leading to charges of $140. We understand how upsetting this situation must have been for you. Our support team reviewed your case and escalated it to our engineering team for further investigation. They discovered that the login code used to access your account was successfully verified from your end, and the account verification was traced back to the same IP address. I see that you are already receiving support regarding the unknown credit card added to your payment details. Our team is actively working to resolve these issues and will keep you updated throughout the process. We appreciate your patience and understanding as we work to regain your trust. Sincerely, The JustCall Team

Response from JustCall.ioSep 19, 2023

Hello Niki, We appreciate you taking the time to provide us with your feedback regarding your experience with JustCall. Your input is valuable to us, and we regret to hear about the challenges you’ve encountered. Regarding your billing concerns, we would like to clarify our billing process. We make an effort to keep our users informed by displaying notifications within the JustCall platform and sending email reminders on the billing date and after the due date for any pending invoices. It’s important to note that usage restrictions are only imposed if outstanding invoices exist. We apologize for any inconvenience this may have caused. Furthermore, we’d like to inform you about our updated pricing structure, which now includes bundled calling minutes and SMS with each plan. You can find detailed information about our pricing on our website here: https://justcall.io/pricing/ If, despite these changes, you still wish to cancel your subscription, we understand your concern about losing your existing numbers. To address this, we offer the option to port-out your numbers from JustCall. This way, you can retain the numbers you’ve had for many years without affecting your SEO. Once again, we apologize for any inconvenience you’ve experienced, and we appreciate your feedback as it helps us continually improve our services. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team, and we’ll be happy to assist you. Thank you for choosing JustCall. Sincerely, The JustCall Team