MichelleP
Bad experience
We subscribed to Justcall based on the promises that (1) our numbers can be plotted over and our team can use the call scheduler function. During the sales demo process, we were promised that the numbers can be plotted over (takes about 2 weeks) and there are no additional numbers needed for using the call scheduler. We subscribe to Justcall in early Jan and our numbers have not been plotted over. We wrote in several times through email and Justcall helpdesk, since 20 January but we have not received an update on when our numbers will be plotted over. We have also been informed after we purchased our subscription that we have to purchase more numbers for call scheduling ! It is not right that all the add ons were not informed to us beforehand and the company has to spend more than necessary. As users, we would not have signed up if our numbers cannot be plotted over and we deserve to be refunded when the company cannot deliver what was promised. I have written to the help email address but no response yet. If you are looking to migrate systems I suggest you purchase only 1 seat ( they have a min requirement of 2) because they disappear and there is no one you can escalate to. So please consider other providers, if you know a good one let me know.
Response from JustCall.ioMar 5, 2024
Hi Michelle, We apologize for the inconvenience and frustration you've experienced, especially if you feel all relevant information was not provided upfront. We regret any confusion regarding the call scheduler function during the sales demo process. Regarding the number porting, we apologize for the delay. Though we always strive to ensure a smooth porting process, we do not have direct control over the porting timeline as our upstream provider manages it. We will try our best to expedite the process. Please reach out to us, and we will promptly address your concerns and try our best to enhance your experience with us. Best Regards, The JustCall Team