JustCall.ioReviews of justcall.io

Dont waste your time. The support for this company is absolutely miserable. I scheduled to have a call with the team, they then scheduled it for a day after (through chat not even email), whatever no worries. Then at 5am I get a message saying "I see you had a meeting with another team member - heres another link to schedule another meeting" (I never did) So the guy doesnt show up to our meeting time and Im provided a link to schedule for another meeting 5 days from now. I talk to chat support, and they cant get someone on a call even though the company messed up our appointment schedule. If youre serious about business, do not waste your time.

scam just stay away

Worst dialer in the world would definitely not be recommended. Me & my partner bought the dialer, our package had "unlimited campaigns" and that was also the reason we bought that. After we bought it, it suddenly did not have unlimited campaigns and only 5. The worst thing is we asked support if they could remove the test campaign that they created for us. They could not do that... So basically we now have a software we pay $88 for a software we can not use. The fun part is also that it said $69 before we paid, and after I put in my credit card it said $88. Big scam everyone - not something I would recommend to anyone.

They keep on charging our card despite of cancellation done on the app. Seems like a SCAM. Avoid them!

been using them since December 2017, then suddenly changed their pricing plan structures - automatically put me on a plan that is 271% higher cost that I was on and think that that is acceptable without my consent. This is how they treat loyal customers goodbye

They do not have customer service. They don't have a number to call. If you have issues, and we have had a few, it's impossible to get them handled quickly. I've told them this multiple times to improve customer service, they don't want to.

constant issues. they offered me UK landlines and mobiles when i contacted them... and failed to actually give the minutes to me. I've been on with their appalling customer service team - who 'don't take calls' even though I've spoken on the phone with them before. It's been 5 weeks now and still no fix, and they point blank refuse to refund any money once it's paid. Avoid them.

False rates, justcall pads their income by 200-250% increases in the per minute rates they post. Spoke with report and says it’s not a glitch. They just stealing from you on purpose haha. Details I signed up to test their platform and would be using their IVR to send to our call team. I’m very glad I did some testing first as I was shocked by surprise charges. I’ll walk you through my experience. I created a quick basic IVR which was very easy to do. Once I started testing it, from my phone only. I noticed the balance drop even though I was just in IVR. Which made me think, do they really charge for me menu time? This was a bit odd to count minutes inside of you IVR but whatever. I go to the dashboard, there is no used minutes at all. Just deductions from credits with no reason why. It was here I realized something was off and I need to test more. I then did a series of tests, where I would call what for connect and once at 1 second I’d hang up and see what would get deducted on the balance. Sure enough, ever hang up at 1 second would charge as much as 5 cents. And at scale… 10-20k calls a month no way man. Let’s do by day, 500 calls a day, and say half of them hang up and call back, $250 x $.05 = $12.50 extra just because half before they completed the menu hung up and tried again. Maybe they forgot something either way on the low end 12.5 per day…. $375 extra per month would be paying for nothing. So naturally HUGE red flag. Something has to be broken right, this is a volume based company, you would need a company like just call if your expanding and need to handle a lot of calls. And these small micro charges would become big month bills for most of the company’s looking to use them. To find out if this a glitch, I setup a chat with the justcall support person and they let me know that they have a 2 cent per minute rate… and they tell me they “round up” minutes. So 1 second to them is 1 minute. At this point I’m out right, that rate is nuts also not listed anywhere. But then it hits me, I never had a flat 2 cent charge… all above. When I tell the support person this they try and say it’s because their carrier must have changed or something, but my tests were from the same phone at the same time. So not possible, also what happened to 2 cents when you sent the chart? This is a pretty large increase. He says he will report back in 24-48 hours When they reply the best they can come up with is yes it’s just rounding up. And the system is not broken. Which is insane. Trust me stay away who knows what else I’d find wrong in their billing if I explored more. To say it’s 2 cents because it’s rounded but actually being charged 5 cents…. You will get massively overcharged at scale. If you are small… maybe you won’t see it. But if you think there is a chance to get multiple call and hang ups a day because they don’t want to use the IVR or they are just that client type that likes to call all the time. You could have massive bills that aren’t planned for at all. VS mightycall where the minutes are free. Just call and either clueless or they are intentionally stealing. I will be reporting them to BBB