JustCall.ioReviews of justcall.io

With every update they do, something goes wrong. I have been unable to make calls for 2 days now, no response in the support-chat.

Justcall is a very bad company. They cut us off after 18 months, without giving us a chance to fix the so-called problem. Trying to contact them is a waste of time. Their chat is down, they have no human to talk to. I will be filing a chargeback with my bank because we have a ton of people calling us and we can't take the calls. They sent us a letter at 545pm that we are suspended. We never spam, they approved of all our texts and everything. Suddenly we are shut off and have no recourse. So beware of Justcall. Edited to add: they asked me for corporate paperwork from the Secretary of State, and IRS letter showing our EIN, and our website. I provided it all and they said, "I'm sorry but we can't make an exception." The decision is final. I wasn't asking for an "exception." I asked, what was wrong with the paperwork I sent to you? And I get crickets. Of course. We had a hugely successful campaign going, and now people who call the number get a message that we've been suspended. I'm notifying my bank and initiating a chargeback. This is so unacceptable.

The prior negative reviews are completely accurate. The service provided by this company is extremely poor. They operate out of India, and the team appears to lack proper knowledge, training and education. I am relieved they offered a trial period because we faced significant challenges with integration and even had to hire a developer for assistance. Their service team was unhelpful, unresponsive, and unwilling to address our questions. We even escalated the issue by emailing the CEO, who showed no interest in resolving our concerns. Given the terrible service we experienced during the trial, I am grateful we chose not to proceed further and instead opted for PhoneBurner, where we successfully set up 18 lines. I strongly advise others to avoid this company to spare themselves the frustration and disappointment it is likely to cause.

Very bad experience. Advertising in my country yet can’t provide basic platform features here. Cost me additionally to try make it work as I was already invested and the solution was still terrible. Awful customer service. Refused to refund unused charges and billed me again after I request to cancel and then refused to refund that additional charge as “it’s important that we follow our policies” Run away from this company. Overall feels very disingenuous and clearly doesnt understand how to work with businesses opting instead to try bleed them for as much as they can before they inevitably leave. 0/5

I've had a dozen terrible customer service experiences with Justcall. Their chat agents give generic responses that clearly show they didn't read your questions, take over a week to resolve anything, and make it very difficult to get anything escalated.

I paid the yearly plan, I just wanted a downgrade plan and get refunded for the remaining period. But the refund will only will take effect on the next billing cycle, which is next year. They won't refund the unused charges.... It is surprising this happens in the US. It was also the case for cancelation since they won't give a refund. Their reply was: "It doesn't matter as you have already paid up for the year as you are on a yearly billing plan. You can either downgrade now and you will be charged immediately however, this would come in effect when the next billing cycle starts or wait towards the last week and downgrade to Essentials plan when your current billing cycle is about to end"

Avoid JustCall.io – A Total Rip-Off I had a terrible experience with JustCall.io. Not only is their service $15 more expensive than others, but you also have to pay extra for minutes and SMS. I paid $36 just for 1 line without any included minutes. When I decided to cancel, they assured me it was done, but they continued to charge my card $50 even though my plan was only $36. It's been two weeks since I canceled, and they’re still trying to charge me. It seems like they deliberately hold onto your credit card info to scam you out of extra money. Avoid this company—they’re untrustworthy and engage in shady practices. NOW THEY REPLY AND SAY OH THE 50 IS FOR REGISTERING FOR YOU TO HAVE TEXT MESSAGES. LET ME BE CLEAR. I WAS NEVER ABLE TO SEND OR RECEWIVE TEXT MESSAGES, DURING MY MONTH OF SERVICE. AND THEY TRY TO CHARGE ME FOR SOMETHING I DID NOT GET 4 TIMES A DAY. I HAD TO CANCEL MY CARD. CURRENTLY WAITING ON A NEW ONE. STAY AWAY FROM THIS CIRCUS.

Terrible support. Waiting several hours while I can't make any calls after paying due to their system. No way to contact any real support other than just wait on an email or live-chat that nobody responds to.