Just BlindsReviews of justblinds.com

VERY poor Customer service. I helped my son order his new blinds for their home. We were very pleased with the price and selected. however the day we placed the order the sale persons (Cody) some how charge my sons card twice. We brought this to his attention before the sale was complete. Cody assured us that is would only be a pending charge and would fall off in no more than 48 hours. well it has been over 14 days and it is a full charge twice. (duplicate charge is 800.00) . My son & I have contacted the company over 10 times via phone and email.... without a resolutions. Every person we spoke with said they would call us back & email. Very unprofessional and very poor customer service.

You have loads of pleasant items that contacted my heart without utilizing your superb items. I can't remain. I suggest that you please improve the consistency of your designs on the site.

Thanks to these professionals, you have great and very quick service. Thank you for saving the great service!

Thanks Sarah R for helping me with replacing tassels on my justblinds order. I had ordered my blinds for upstairs in my home and when I ordered the downstairs blinds the tassels did not match. She was so kind to find me 12 new ones free of charge. Thanks!!!

Ordered blinds in June 2020. No updates whatsoever. After a month of waiting, I attempted to contact the company through every means necessary and never received an update. I never received the blinds and honestly forgot about them (I order a lot of blinds for rental properties and lost track). In late September I received an email that my blinds were "in production" and would ship in early December. Really??? Four months for an update and then two months to produce two sets of generic mini-blinds?!? I've worked with many online blind companies and this is the worst experience ever. They don't respond to any communication, don't provide updates, and clearly have no ability to produce the product. Even if the delays are due to COVID, they should just close.

Much to my surprise when I received my 4 outdoor blinds for a screened in porch that they were made in China! This was very disappointing to me as I like to support our American workers. Screws and other items very cheap so we figure we will be lucky if they last a season. Will be more careful when ordering online blinds and make sure I know where they are made. It took over a month and now I know why. Not because of COVID-19 but having to be shipped from China. So sorry I used this company.

They Don't Answer The Phone; 18 Hours On Hold Over 4 Days; Never Talked to a Person My roller shade arrived with the Pin end damaged and so can not be installed. I have called customer service 7 times over 4 days. After you're on hold for 3 Hours the system disconnects you and you have to call back. I have yet to talk to a person.

This is an email I just sent to your customer service rep. Dear Tae, You were a pleasure to speak with today. You were polite, efficient, and knowledgeable. It is so nice to get exceptional service. I am ordering these parts for my wife, but i have spoken to her about making sure we give all our blind orders to your company in the future. It is so rare to get GREAT service in this day and age. Warmest regards, Pat Walsh This is a rare company. You must have some great leadership. We will make every effort to give you any shade/blinds business we have in the future. Please commend Tae for her outstanding work. Pat Walsh