Claudina Fernández L.
Overcharges that they cannot explain
My rent for the next month, changes due to an extension of the contract. However, on top of my current rent they are adding a charge alleged as"rental fee." I have ask June Homes' team where is this charge coming from. So far, I have receive multiple messages ignoring my question or not being able to answer it properly. They have circle back and fort clarifying the change on my rent but not this specific charge. This is one of many complaints I am raising with them.
Response from June HomesJan 19, 2026
Hi there, thank you for sharing your feedback. We’re sorry to hear that the billing changes and communication around them felt confusing and frustrating. When a lease is extended, rent and any applicable service or administrative fees continue according to the terms outlined in the lease agreement. Some charges, such as recurring service or rental-related fees, are separate from base rent and may appear as distinct line items on the account. We understand how this can be unclear if expectations aren’t aligned, and we regret that the explanation didn’t feel straightforward. Our teams do aim to clarify billing questions and review charges when concerns are raised, though we recognize that back-and-forth communication without a clear resolution can be discouraging. Feedback like this helps highlight where explanations and follow-up need to be more direct and timely. If you’d like the specific charge reviewed again or need a detailed breakdown tied to your account, we encourage reaching out through our support or accounting channels so the appropriate team can assist. Thank you for taking the time to leave a review. We appreciate the feedback and wish you the best moving forward.