Jumpflex Trampolines Reviews | Read Customer Reviews of jumpflex.com

Jumpflex Trampolines Reviews | Read Customer Reviews of jumpflex.com

Jumpflex Trampolines reviews

Showing 709 reviews with 5 stars · Clear filters

Tobie B.
Jan 23, 2022
Love the trampoline
Love the trampoline, my kids are on it everyday.. the net design is very good and seems different then traditional trampolines and better made. We did purchase the basketball and slide accessories. The trampoline was easy to put together .. Some things I would change or make better is in the directions that came with the trampoline write in when to add the accessories... so like if you bought the goal open this now and do those steps before moving foward... And lastly I wish the slide was a little wider, works perfectly for my younger two, but my Oldest its a little tight.. We purchased the sunshade but not going to get that out until summer.. It's a great fun addition to our yard . They have excellent service and have been very helpful
Response from Jumpflex TrampolinesJan 24, 2022
Hi Tobie, Thank you for taking the time to leave us a review. We appreciate the great feedback and we will most definitely be taking this on board for future improvements. I'm glad to hear that you found our trampoline easy to install and your kids are loving their Jumpflex™ trampoline! We are pleased to hear that you've had a great experience with our customer service team also. Welcome to the Jumpflex™ Team! Warm Regards, Renee Jumpflex™ Customer Support
Report
Pete W.
Jan 23, 2022
Great product and even better customer service!
Shipping was super fast, assembly was incredibly easy. Instructions were laid out perfectly. Probably the easiest trampoline I've ever put together. One of the straps broke during assembly, sent a message to customer service and they replied within a few days (Christmas weekend) and I had replacement straps sent to me within the week. Great company. Purchase the tie-downs if you live in a windy area. Not that the trampoline is light, but the extra grounding is fantastic.
Response from Jumpflex TrampolinesJan 24, 2022
Hi Peter, Thanks for taking the time to leave us a review. That's great to hear you received speedy delivery and you found it easy to install your Jumpflex™ trampoline! I'm glad that our customer service team was able to arrange a replacement to be sent out to you promptly during the Christmas season. We appreciate the great feedback and we're happy to have you on board the Jumpflex™ team! Warm Regards, Renee Jumpflex™ Customer Support
Report
Ron B.
Jan 23, 2022
Trampoline completes my yard and my family.
Trampoline came quickly and as described. We are a family of 3 and enjoy this thing on a daily basis. I train air tricks for snowboarding, my wife gets childhood gymnastics nostalgia, and my son goes absolutely nuts jumping, rolling, spinning, flipping. Great buy! Great price! Great quality!
Response from Jumpflex TrampolinesJan 24, 2022
Hi Ron, Thanks for taking the time to leave us a review. I'm happy to hear that you and the family are enjoying your Jumpflex™ trampoline. We love the gymnastics nostalgia feedback - that's awesome to hear! Welcome to the Jumpflex™ team! Warm Regards, Renee Jumpflex™ Customer Support
Report
CYD S.
Jan 21, 2022
It was very easy to put up
It was very easy to put up. My 5 year old grandson loves it. Very sturdy and safe. Love it
Response from Jumpflex TrampolinesJan 24, 2022
Hi CYD, Thanks for taking the time to leave us a review. Awesome to hear that your Grandson loves his Jumpflex™ trampoline and you love the quality of our products! Great to have you and your family on board. Warm Regards, Renee Jumpflex™ Customer Support
Report
kimberly W.
Jan 21, 2022
We ordered the fifteen foot trampoline…
We ordered the fifteen foot trampoline for our five kids who have thoroughly enjoyed it! They love all being able to jump on it and even me and my husband came too!
Response from Jumpflex TrampolinesJan 24, 2022
Hi Kimberly, Thanks for taking the time to leave us a review. I'm happy to hear that your family is loving their Jumpflex™ trampoline - the 15ft trampoline is a great addition for our larger families! It's a pleasure to have you on board. Warm Regards, Renee Jumpflex™ Customer Support
Report
Debra L.
Jan 20, 2022
We had missing parts from our order
We had missing parts from our order. Jump flex was great to work with. They sent the parts out right away. My grands love the trampoline. Would definitely buy another one from them. That’s for taking care of us.
Response from Jumpflex TrampolinesJan 20, 2022
Hi Debra, Thanks for taking the time to leave us a review. Great to hear that you have been well looked after by our Jumpflex™ customer support team and you are happy with our prompt service. Welcome to the Jumpflex™ Team! Warm Regards, Renee Jumpflex™ Customer Support
Report
A.V.
Jan 20, 2022
Great product
We shopped around online for a trampoline for our 5 year old and landed on this one primarily because of the weight limit. I weigh 200lbs and wanted to be able to jump with our kiddo and wife. This trampoline feels very stable and is extremely fun to use. The net is really good quality as well and a good design. We put the trampoline together on Christmas Eve at night and it took 2 of us an hour and a half. We were missing 2 springs though. We emailed Jumpflex and they overnighted us a 10 pack of new springs and gave us reassurance that it was safe to jump without them in the meantime. Great customer support and a great product.
Response from Jumpflex TrampolinesJan 20, 2022
Hi Alex Thank you for taking the time to write us a review. Welcome to the Jumpflex™ family! Hope your family loves our product as much as we do! Kind Regards Sary Jumpflex™ Customer Support
Report
Jimmy A.
Jan 19, 2022
Customer Service goes above and beyond
Customer Service goes above and beyond. FedEx lost one of three boxes, and delivered one busted open and missing springs. Even though it was not their fault, they sent the missing box out immediately and replacement springs at no cost. Not only are the trampolines top-of-the-line, but so is the experience they provide.
Response from Jumpflex TrampolinesJan 20, 2022
Hi Jimmy, Thanks for taking the time to leave us a review. Sorry to hear that you encountered a few issues with FedEx, nevertheless, I'm pleased to hear that our customer service team was able to rectify the above delivery issues for you promptly. That's great to hear you have had a great experience with our Jumpflex™ team! If you encounter any further issues, please do not hesitate to reach out to us again and we'll be more than happy to assist you. Warm Regards, Renee Jumpflex™ Customer Support
Report