Jumpflex TrampolinesShop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Jumpflex Trampolines (jumpflex.com) has 805 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Children's Entertainment · Belgium, Wisconsin
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · Swanton
Excellent
Showing 37 reviews with 4 stars · Clear filters
Bedina H.
I am still waiting in half of my order because it was backorder
Response from Jumpflex TrampolinesFeb 18, 2022
Hi Bedina, Thank you for your review! We do apologize you're still waiting on the replacement poles. I've taken a look into this for you and can advise the poles are due to arrive Early March. For the delay in receiving your order, I can also see a refund for the wait has been actioned. Warms regards, Weslee
William C.
Let me start by telling all of you this trampoline is totally worth the money. It’s very safe and durable and I can tell it will last for years to come. This review would have been a 5 star review if it were not for the customer service support. When putting the trampoline together a couple of the bolts broke off into the nuts for the frame. I have called and left voicemails asking for a call back and have yet to hear anything. I asked how to get more bolts and nuts sent to me so I can use alI original parts. I also got online and tried to do a chat with someone but nobody ever responded. Like I said, it’s an amazing trampoline and the only complaint is the support after the purchase.
Response from Jumpflex TrampolinesFeb 19, 2022
Hi William, Thanks for taking the time to leave us a review. Sorry to hear that you had an issue contacting our customer service team during the holiday season - we apologise for the delay in getting back to you, however, I'm pleased to hear that the issue has been resolved by sending out a replacement hardware pack as requested. I apologise for any inconvenience this had caused you during this time and we truly appreciate your patience. I'm happy to hear that overall you are happy with your Jumpflex™ purchase and we are excited to have you on board the Jumpflex™ team for years to come! Warm Regards, Renee Jumpflex™ Customer Support
Richard M.
The trampoline product is 5 stars. I only have 2 issues... first is with the net and how it attaches to the poles. This was a nightmare to attach and I was surprised it didn't rip. The instructions for this part were vague and in the end it took 3 adults to complete it. Second issue isn't with the product at all, but with the shipping. I understand that this is outside Jumpflex's control, but they do choose the shipping company. The first of 5 boxes arrived a week and a half late. The last box arrived 1 month late.
Response from Jumpflex TrampolinesFeb 19, 2022
Hi Richard, Thanks for taking the time to leave us a review. We appreciate your honest feedback in regards to the assembly and delivery issue - we sincerely apologise for the delays in shipping you encountered with our couriers. Unfortunately, during the time of purchase - nearing the festive season is one of our busiest times of the year and also for our couriers nationwide, however, we appreciate your patience and I'm pleased to hear that you are happy with your Jumpflex™ trampoline! Thank you for giving our product a 5 star rating. We're happy to have you on board the Jumpflex™ team! Warm Regards, Renee Jumpflex™ Customer Support
Sara
Received the trampoline quicker than expected and in easy to move boxes.
Response from Jumpflex TrampolinesJan 25, 2022
Hi Sara, Thanks for taking the time to leave us a review. Great to hear you received prompt delivery and you found the boxes easily removable! Warm Regards, Renee Jumpflex™ Customer Support
Consumer
I'd give it 5 stars, however the anchor kit, the 1st item that came in was missing 6 pieces out of 8. The 2nd item that came in, the sunshade was the wrong size. I called CS on both occasions, both girls were very courteous and shipped out replacements right away. With 2 out of 2 shipments incorrect, I worried the actual trampoline would be incorrect as well and that nothing would come in on time (Christmas gift). Then the trampoline came with only 2 out of 3 boxes but soon discovered that was a Fed Ex error not Jumpflex. Finally everything came in. My daughter and son in law basically put the entire thing up in 2 hours along with a little help from myself. Building it was fairly easy and was a hit Christmas morning for grandkids and adults. I am glad I purchased it and would overall recommend buying the Jumpflex. The look of the trampoline is impressive and hope it stands up the the harsh Florida sun. I purchased the 14 ft.
Response from Jumpflex TrampolinesFeb 9, 2022
Hello, Thank you for feedback and we do apologize you experienced a few mishaps with your order, this is not what we want out customers to go through when ordering from. We appreciate the time you've taken to leave Jumpflex™ a positive review and it's always great to hear families enjoying their time jumping on the brand new Jumpflex™ trampoline 😊