Jumpflex TrampolinesReviews of jumpflex.com

I'm giving giving a bad rating because I received my order with the 1# Hoop, then 2# the Ladder and Finally 3# the Trampoline, all by the 22nd of December. On Christmas with having what we thought to be all three boxes my husband attempted to put the Trampoline together to surprise our kids on Christmas....We had no poles or springs to do such.  Later on the 26th I received an email from FedEx stating my order is at an East Point Georgia Hub scheduled to be delivered which had me confused being that I had received #1, #2 & #3 of the boxes.    I received a swollen & damaged box on my porch on the 27th of December label #3 which I'm assuming was the late arriving poles and springs. I paid too much to have something like this happen with the delivery. I've been calling for an entire week and still unable to soeak with soneone from this company.

Bought this as a Christmas gift - the kids feet and clothing turn black every time they play on it. Super disappointing that the kids get absolutely filthy.

It's now Late February, I still have not received 2nd tool for the springs nor have I received the second basket ball hoop. 2/23/2022. Rockey Good afternoon! I ordered Two Flex 150 trampolines in early December and received both in prompt time. Because I didn't receive the basketball hoops that were included with the purchase, I have called your service line 866-305-7238 four times and left four messages on your recorder but no returned call. I sent an email that took four days to get a response and the response was incomplete. We assembled both units last week. The first unit had the instructions and the tool for the springs. In the second unit, the bars were banged up and the instructions and the spring tool were not included. This has been a bad experience. I feel bad because the units are very nicely made and assembly was easy to follow. Thanks Rockey

Bought this for our kids for Christmas. Went to put together on Christmas Day. Several essential parts to put together are missing so cannot complete the project and now I cannot get any communication back from anyone to get the missing pieces.

I recieved my shipment and went to assemble the trampoline for my kids on christmas eve. Only to find that one of the top rails did not have a pre-cut hole for the leg bar to lock in to place on it. I called and left a message for support that day. 4 days later I still have not heard back from anyone at the company despite leaving another voice message and a typed message for support on their website.

Ordered first of Dec and still have not received with NO communication! Beyond frustrated!

I placed my order on 12/1/21, with the website indicating “delivery before Christmas. Almost a week later, I had received no order confirmation and no shipping notification. I called Jumpflex. Representative told me they were experiencing “issues” at their California warehouse and promised I would receive a call with order status. That didn’t happen. Next, on 12/7, I received an email from Jumpflex with a FedEx tracking number. It’s now 12/13 and the tracking info still only says a shipping label was created, but the shipment has never left the warehouse. So they created a shipping label but didn’t follow through after that. So far, processing my payment of nearly $800 is the only thing Jumpflex has done as promised.

I placed my order Wednesday night and I used Apple pay to pay for it, but it used my old address for both the billing and delivery address. I immediately responded with two emails, one a reply from the confirmation email and the second from the website, explaining that the address was wrong and I included the real address. I saw something saying I wouldn’t get a reply for a few days due. Then today I received another email saying my order had been shipped out to the wrong address. Please correct this.