William J.
Jumpflex did not deliver all of the…
UPDATE: While I can not rate the Smartshade, because I don't have one, I do want to update the status of my story. I finally did receive my credit for the missing item. Also, Jumpflex offered me a Smartshade at no cost. I did not accept the Smartshade, but I think they made an honest attempt to make things right. I do hope that this is reflective of the company, and not the initial experience. Original review: Jumpflex did not deliver all of the components that I had ordered and paid for. When I contacted them by email, they said it was FedEx. The next two times I contacted them, email and phone, they won't answer me. All I want is an honest answer as to the missing item. Very poor support.
Response from Jumpflex TrampolinesFeb 18, 2022
Hi William, Thank you for your honest review and feedback! I am very sorry to hear your experience has not been the best. Our number 1 priority is to always make sure our customers are given the best service from the time you order to the time the order is delivered. I can see a refund was actioned by our team for the Smartshade™. Again, I do apologize your initial experience with us was poor and we hope you can still trust us and order from us. Warm regards, Weslee